Consultant, Business Solutions
About the position This role is responsible for working with internal customers in the identification of problem areas and opportunities, idea management and evaluation, researching and scoping solutions, and assembling and managing the human and technology resources to deliver new solutions. Ryan’s Business Solutions Team projects include research and development/proof of concept work, building custom non-commercial solutions, and informing the roadmap for commercial software product offerings Duties and responsibilities, as they align to Ryan’s Key Results Ultimately every team member is responsible for achieving Ryan’s Key Results: People Client Value The individual in this role needs to perform the following competencies at a successful level. Responsibilities • Coordinates resources, timelines, and budgets for the portfolio of innovation ideas and projects to ensure alignment with enterprise strategy and support the ideation lifecycle • Manages project issues and risks and escalates to the appropriate stakeholders with clarity, timeliness, and professionalism • Establishes and maintains strong relationships across the organization for project execution and delivery • Assist with leading the build, development, testing, and monitoring of technology solutions that are part of the Innovation portfolio • Demonstrates ability to document and translate requirements while making connections to business processes, potential risk, and technology solutions • Interacts regularly with customers to understand problem areas of the modern tax department • Works with Ryan business units to identify trusted customers for participation in the Innovation lifecycle to generate ideas and solicit feedback on the most promising ideas • Identifies new market spaces where technology and data strategy can benefit Ryan customers or service delivery methods including analysis of trends and market disruptions and searching for emerging technology and new market opportunities Requirements • Bachelor’s degree or Master’s degree in business management, tax, computer science, information systems (MIS) and equivalent STEM degrees or equivalent experience. • 3+ years related experience and/or training or equivalent combination of education and experience. • Able to apply tax and technology domain expertise with good judgment and impactful communication to contribute value and accomplish desired outcomes for clients and the Firm. • Proven ability to develop and cultivate meaningful relationships with internal/external clients resulting in client loyalty, satisfaction and continued growth and expansion. • Operates efficiently, ensuring profitability of work and stewardship of company resources. Plans and prioritizes to ensure successful delivery of high-quality business results on time, every time. • Exhibits determination, resilience, and commitment. Able to stay focused on what is under their control and focus efforts on what will most positively impact the Firm. • Microsoft® Excel and Access, Microsoft® Outlook, Microsoft® Word, CRM, and internet navigation/research. • Valid driver’s license (required) Nice-to-haves • Fluency in at least one programming language and/or scripting language highly desired (Python, Java, C++, etc.). • Experience with one or more database platform is also a strong indicator for success in the role • Experience with one or more Robotics Process Automation platforms • Experience with one or more data analytics and/or visualization platforms • Functional knowledge of finances packages such as HRIS, CRM, and ERP systems is strongly preferred • PMP Project Management Professional Certification (preferred) • CSM Certified ScrumMaster (preferred) • PMI-ACP Agile Certified Practitioner (preferred) • Six Sigma Green Belt or Black Belt (preferred) • Alteryx Certification (preferred) • PMI-PBA Professional in Business Analysis (preferred) • Six Sigma certification (preferred) • CSM Certified ScrumMaster (preferred) • PMI-ACP Agile Certified Practitioner (preferred) Benefits • Hybrid Work Options • Award-Winning Culture • Generous Personal Time Off (PTO) • 14-Weeks of 100% Paid Leave for New Parents (Adoption Included) • Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement • Benefits Eligibility Effective Day One • 401K with Employer Match • Tuition Reimbursement After One Year of Service • Fertility Assistance Program • Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service