**Experienced Bilingual Customer Service Representative – Healthcare Navigation and Support**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you possess excellent communication skills, a strong work ethic, and a commitment to providing top-notch support? If so, we invite you to join the team at blithequark, a leading organization dedicated to empowering vulnerable communities through innovative healthcare solutions. As a Bilingual Customer Service Representative at blithequark, you will play a vital role in serving millions of New Yorkers who rely on our expertise to navigate complex healthcare plans. With a focus on empathy, transparency, and integrity, you will provide personalized support to callers, ensuring that every interaction is thoughtful, open, and respectful. Our comprehensive training program will equip you with the knowledge and skills necessary to excel in this role, and our commitment to employee growth and development will help you achieve your career goals. **Why Join blithequark?** * Competitive Compensation: Enjoy a base rate of $20.50/hour, with opportunities for quarterly bonuses based on performance. * Comprehensive Benefits: Choose from a range of insurance plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching. * Paid Time Off Package: Enjoy PTO, Holidays, and sick leave. * Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * Recognition Platform: Acknowledge and appreciate outstanding employee contributions. * Tuition Reimbursement: Invest in your ongoing education and development. * Employee Perks and Discounts: Enjoy additional benefits and discounts exclusively for employees. * Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs. * Professional Development Opportunities: Participate in training programs, workshops, and conferences. **Essential Duties and Responsibilities:** * Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures, and protocols, including but not limited to the confidentiality and privacy policies. * Respond effectively to all forms of inbound and outbound contacts. * Track and document all inquiries using the applicable systems. * Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. * Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. * Facilitate the fulfillment of caller requests for materials via mail, email, or download. * Facilitate translation services for non-English speaking callers according to procedures. * Escalate calls or issues to the appropriate designated staff for resolution as needed. * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. * Meet Quality Assurance (QA) and other key performance metrics. * Responsible for adhering to established safety standards. * Must be able to remain in a stationary position for an extended period of time. * Occasionally lift, carry, or otherwise move items weighing up to 25 pounds. * Work is constantly performed in an office environment. * Perform other duties as assigned by management. **Minimum Requirements:** * High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. * Must be fluent in English and specified secondary language. * Must be able to speak, read, and translate in Spanish and English fluently. * Strong data entry and telephone skills. * Excellent organizational, interpersonal, written, and verbal communication skills. * Ability to perform comfortably in a fast-paced work environment. * Ability to successfully execute many complex tasks simultaneously. * Ability to work as a team member, as well as independently. * Previous experience with computers, phone systems, and headsets preferred. * Previous experience in customer service preferred. **What We Offer:** * A dynamic and supportive work environment that fosters growth and development. * Opportunities for professional growth and advancement. * A comprehensive benefits package that includes health insurance, life insurance, and retirement savings. * A competitive salary and quarterly bonuses based on performance. * A recognition platform that acknowledges and appreciates outstanding employee contributions. * A holistic wellness support program that provides resources for physical, emotional, and financial wellness. * A tuition reimbursement program that invests in your ongoing education and development. * Employee perks and discounts that provide additional benefits and savings. **How to Apply:** If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. **Pay Transparency:** blithequark compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market, and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of our total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, we provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. blithequark will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Apply for this job