Closing Manager - Remote, In Office

Company Description: At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.Why Longbridge?At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!   Job Description:The Closing Manager will report to the Director of Closing, Funding and Post Closing. This position is primarily responsible for all closing activities by leading and supporting a team of closers for our growing retail and wholesale business channels.  This critical role is instrumental to the operations organization and will be an integral part of the operations management team. Manage a team of closers whose tasks include preparing closing documents, reviewing closing documents, & providing superior customer service for both retail customers & wholesale partners. This position will require travel.Essential Functions/Specific Duties: Staff Management includes Hiring, Training and Managing teams consisting of 10-20 mortgage closersDaily/Weekly pipeline management to ensure SLAs are met each day, loans are closed and funded on time, HUDs are balanced and within complianceEnsure team is preparing closing documents as needed, sending closing documents to appropriate title companies/notaries, partners etc. and ensuring documents meet Investor/Warehouse Bank, FHA, and regulatory requirementsAbility to perform root cause analysis on why loan was closed in error and provide solutions and feedback to ManagementCommunicate and interact with other department managers, as well as the recruiting department to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are metWork with training, and other department heads to develop training tools for all team membersNotify and work together with underwriting, managers and other department team members of any issues or delays with closingCommunicate effectively with loan officers, account executives, sales support, and wholesale partners to ensure a smooth closing processMonitor and send daily & weekly production reports with quality and current production challenges to managementDevelop strategies to improve process and enhance workflowHold weekly department meetingsEstablish and maintain a thorough knowledge of all products and investor requirements to ensure quality closing packages, salability to the Investor and FHA insuringOnboarding calls with Wholesale partnersComplete internal and external audits of HECM and Proprietary programsReview and edit work instructions as needed as well as update daily checklistsOne-on-One mentoring, weekly, monthly, and or as needed, for team members who are not meeting the production and/or quality expectations and develop action plans to addressMotivate and lead team to success using daily recognition, team building activities and positive reinforcementTravel, Prepare & Present department material to Offsite/Ons-site meetings and Industry Conferences multiple times a year.Complete and Administer Employee Annual Performance Review  Qualifications:Qualifications/Job Requirements: Strong knowledge of all closing regulations including but not limited to RESPA/TILA, Reg B, etc.Effectively work under time constraints with multiple competing prioritiesAbility to multi-task in fast paced environmentExcellent leadership and communication skillsExcellent follow up, problem solving and analytical skillsAbility to proficiently use Microsoft Office software, including Outlook, Word, and ExcelMust be responsible, detail oriented, and maintain reliable follow throughMay require long hours/overtime at certain times of the monthClosing experience within the past 3 years5+ years management experience a plusBachelor’s degree required or equivalent combination of management and closing experienceMulti-tasking and prioritization skills necessaryExcellent customer service, time management, communications; oral and written skills a must Additional Information:Working in a growing and dynamic industryFull benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts401(k) with company matchPaid time offThis is an Exempt roleTarget base salary range is 130-140K which is based on various factors including skills and work experience.In addition to base salary, this role is eligible for a competitive additional compensation program via annual bonus that is based on individual performance.LBF is an EEO/AA/Vet/Disabled EmployerPlease note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial. Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice. 

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