Clinical Trainer - OH Job Details | Sonova AG
About the position
The Clinical Trainer will call on current and new Phonak customers within a specific region, working directly with audiologists, hearing aid dispensers, physicians, large retail chains, universities and hospitals. Responsible for providing training support to end-users and distributors of Phonak products and provide continuing clinical support for customers seeking hearing solutions. Provide support at various customer marketing events (i.e. open house and lunch 'n learn). Provide presentations to large and small groups at regional, state and national meetings as well as Phonak events. This position will be based out of your home office in the region assigned.
Responsibilities
Play key role in promotion and demonstration of new solutions during new product launch trainings
,
Support sales of all products within region, with primary emphasis on Sales Representative accounts
,
Needs analysis and provide product solutions for accounts
,
Maintain strong relationships and rapport with customers within region
,
Work closely with sales to ensure all customer needs are met through personal or group product training
,
Provide remote support for customers by phone and e-learnings as required
,
Represent Phonak and speak at national, state and regional meetings
,
Participate in Open Houses and other consumer marketing events
,
Meet or exceed required customer visits per week as defined by manager
,
Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
,
Maintain expense reporting weekly and manage territory within OPEX guidelines
,
Act as a mentor to new Clinical Training employees
,
Other duties as assigned by management
,
Willingness to travel overnight frequently (up to 75%)
,
Other duties as assigned
Requirements
Au.D or Master's Degree in Audiology required
,
3+ years of hearing aid sales or dispensing either in a clinical environment or in a territory sales or training role
,
Experience fitting Phonak products a plus
,
Strong problem solving abilities and capability to work under pressure
,
Strong time management and organizational skills
,
Proven track record of maintaining strong relationships
,
Effective communication skills
,
Exceptional presentation skills
,
Team player
,
Proficient knowledge of hearing aid technology and industry practices
,
Excellent follow through skills
,
Strong skills with Microsoft Office Suite, experience with CRM systems a plus
Nice-to-haves
Benefits
Medical, dental and vision coverage
,
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
,
TeleHealth options
,
401k plan with company match
,
Company paid life/ad&d insurance
,
Additional supplemental life/ad&d coverage available
,
Company paid Short/Long-Term Disability coverage (STD/LTD)
,
STD LTD Buy-ups available
,
Accident/Hospital Indemnity coverage
,
Legal/ID Theft Assistance
,
PTO, floating Diversity Day, & paid holidays
,
Paid parental bonding leave
,
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
,
Robust Internal Career Growth opportunities
,
Tuition reimbursement
,
Hearing aid discount for employees and family
,
Internal social recognition platform
,
D&I focused: D&I council and employee resource groups
Apply Now
The Clinical Trainer will call on current and new Phonak customers within a specific region, working directly with audiologists, hearing aid dispensers, physicians, large retail chains, universities and hospitals. Responsible for providing training support to end-users and distributors of Phonak products and provide continuing clinical support for customers seeking hearing solutions. Provide support at various customer marketing events (i.e. open house and lunch 'n learn). Provide presentations to large and small groups at regional, state and national meetings as well as Phonak events. This position will be based out of your home office in the region assigned.
Responsibilities
Play key role in promotion and demonstration of new solutions during new product launch trainings
,
Support sales of all products within region, with primary emphasis on Sales Representative accounts
,
Needs analysis and provide product solutions for accounts
,
Maintain strong relationships and rapport with customers within region
,
Work closely with sales to ensure all customer needs are met through personal or group product training
,
Provide remote support for customers by phone and e-learnings as required
,
Represent Phonak and speak at national, state and regional meetings
,
Participate in Open Houses and other consumer marketing events
,
Meet or exceed required customer visits per week as defined by manager
,
Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
,
Maintain expense reporting weekly and manage territory within OPEX guidelines
,
Act as a mentor to new Clinical Training employees
,
Other duties as assigned by management
,
Willingness to travel overnight frequently (up to 75%)
,
Other duties as assigned
Requirements
Au.D or Master's Degree in Audiology required
,
3+ years of hearing aid sales or dispensing either in a clinical environment or in a territory sales or training role
,
Experience fitting Phonak products a plus
,
Strong problem solving abilities and capability to work under pressure
,
Strong time management and organizational skills
,
Proven track record of maintaining strong relationships
,
Effective communication skills
,
Exceptional presentation skills
,
Team player
,
Proficient knowledge of hearing aid technology and industry practices
,
Excellent follow through skills
,
Strong skills with Microsoft Office Suite, experience with CRM systems a plus
Nice-to-haves
Benefits
Medical, dental and vision coverage
,
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
,
TeleHealth options
,
401k plan with company match
,
Company paid life/ad&d insurance
,
Additional supplemental life/ad&d coverage available
,
Company paid Short/Long-Term Disability coverage (STD/LTD)
,
STD LTD Buy-ups available
,
Accident/Hospital Indemnity coverage
,
Legal/ID Theft Assistance
,
PTO, floating Diversity Day, & paid holidays
,
Paid parental bonding leave
,
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
,
Robust Internal Career Growth opportunities
,
Tuition reimbursement
,
Hearing aid discount for employees and family
,
Internal social recognition platform
,
D&I focused: D&I council and employee resource groups
Apply Now