Client Operations Associate (Order Processing)

Summit 360 is seeking a Client Operations Associate to support their sales operations. This role involves processing sales orders, managing returns, and ensuring smooth logistics while providing exceptional customer service and communication with various stakeholders.ResponsibilitiesActively monitor the incoming requests to process sales orders, purchase orders, invoices, and returns according to company policies and proceduresHandle RMAs, RTVs, and commercial invoicesHandle Accounts Receivable follow-up with customersCalculate freight costs and coordinate courier/ LTL shipmentsManage most aspects of inbound purchases for the teamInteract with managers, sales representatives, customers, and vendors via email, telephone, and face to faceCommunicate with customers to follow up on orders; send tracking information and credit card receiptsAnswer phone calls from the inbound company call queueAd hoc projects as assignedSkillsImpeccable attention to detail, accuracy, and organization skillsExcellent time management, problem solving, and prioritization skillsDisciplined work ethic with the innate ability to take initiativeWorking knowledge of Microsoft Office SuiteGeneral understanding of logistics coordination - domestic and internationalExcellent oral and written communication skillsExceptional customer service skillsIn depth understanding of and ability to follow processesPositive, can-do attitude with a focus on collaborationAssociate or bachelor's degree1-3 years of experience in an administrative roleBenefitsRemote Work Environment (with the option for hybrid). Because it works!Generous PTO (Paid Time Off) Plan & Paid Holidays. Have a life outside of work! We beg you!Medical, Dental, & Vision Benefits. We want our people to be healthy and happy.Company-sponsored long-term disability & life insurance. If something happens, you will not need to worry.401k. Ensuring that after a long career with us, you will be taken care of.Paid Bonding and Pregnancy Leave. As your family grows, we have you covered!Casual Dress Policy. We value individuals and individual choice.Modified Summer Schedule. We get our work done in fewer hours so we can start the weekend early.Financial assistance for professional development opportunities. We want our company and our people to grow together.Fun company-wide outings. Because it’s important to connect outside the office!Company Volunteer Opportunities. Help us give back to our community on company time.The Best Team! It’s all about the people.Company OverviewSummit 360 provides IT hardware, software, and asset management services with a brand-neutral, lifecycle-focused approach. It was founded in 1992, and is headquartered in Eagan, Minnesota, USA, with a workforce of 51-200 employees. Its website is https://www.summit360.com.



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