Client Logistics Coordinator

Redwood Logistics, recognized by Gartner for its innovation in supply chain technology, is seeking a Client Logistics Coordinator. In this role, you will provide excellent customer service while overseeing daily operational functions, including load building, planning, and managing customer relationships in the transportation industry. Responsibilities Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers and our customers Learn and understand our transportation management system(s) and processes that support our customers Provide exceptional customer service to Redwood’s customers in every interaction Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams Investigate, provide solutions and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight Proactively communicate relevant updates to customers and/or internal teams as needed Answer all phone calls in a timely manner Learn and understand system tricks and shortcuts to minimize administrative work Skills High School diploma required Minimum 1 year with customer service experience Proven track record of successful problem-solving and critical thinking Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point) Excellent attention to detail and ability to multi-task and prioritize Demonstrated effectiveness in both written and verbal communication skills Strong customer service background and ability to quickly build rapport with customers Demonstrates timely and efficient follow through on deliverables Enjoy working in a team environment Ability to think critically and solve problems Ability to remain calm under pressure and handle a fast-paced environment Effective written and verbal communication skills Simultaneous management of multiple tasks Ability to manage time effectively Thrive in a team environment, collaborating and helping others BA/BS degree preferred Benefits Access to experts and resources for your Learning & Development journey Opportunity for internal mobility Employee referral bonus program Employee Resource Groups (ERGs) Annual fundraising and volunteer events to give back to communities Paid time off, floating holidays, time off to volunteer and rollover Paid parental leave Medical, dental, vision and 401k plans (with match) Flexible spending account, mass transit and dependent care plans available Health savings account, with a annual company contribution for plan participants Short-term and long-term disability; life insurance policies subsidized by company Additional benefits including pet insurance, accident care, access to legal advice and more Company Overview Redwood Logistics is a contract logistics partner that develops web-based solutions for companies of all types. It was founded in 2001, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Redwood Logistics has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.