**Experienced Customer Service Representative – Delivering Exceptional Student Experiences at blithequark**

Are you passionate about delivering exceptional customer experiences and fostering a culture of care? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark, a leading online professional education platform, as an Experienced Customer Service Representative. At blithequark, culture is a critical part of our collective success, and we live our values every day: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. As a Customer Service Representative, you will play a vital role in upholding these values and delivering an exceptional student experience. **About blithequark** blithequark has a rich and storied history, dating back to 2001 when we introduced some of the first web-based professional education courses. Today, our family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve over 1 million customers annually and employ more than 1,000 mission-aligned professionals. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the online education industry. **Job Overview** As an Experienced Customer Service Representative, you will be responsible for assisting and supporting customers/students throughout their efforts in achieving their professional learning goals. This role is a team-oriented, student-facing position that services internal and external customers. You will be expected to adhere to policies and processes, function as a role model for our values, and foster a culture of care consistent with our mission, vision, and purpose. **Key Responsibilities** * Handles all incoming service-related inquiries via phone and digital communication channels (i.e., email, live chat, Google reviews, etc.) * Follows up with students promptly and as necessary * Adheres to established departmental metrics by level * Handles customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies * Troubleshoots general customer support technical questions * Documents all interactions in CRM system in accordance with established criteria and SLAs * Collaborates with other departments and functional areas to deliver an optimal student experience * Acquires and maintains basic understanding of blithequark products and systems necessary for effective job performance * Open to other's viewpoints and experiences * Demonstrates empathy, patience, and understanding with customers as well as teammates * Assists with projects, initiatives, and other duties as assigned **What You'll Need to Succeed** * 1+ years of customer service or related experience preferred * Bilingual communication skills (English and Spanish speaking, reading, and writing) required * Ability to work a variety of office hours, including occasional evenings and some weekends * High level of interpersonal, professional communication, and problem-solving skills * Ability to work independently as well as function as part of a high-performing team * PC skills in Microsoft Office, Internet applications, and database software * Strong verbal communication and writing skills * Must be comfortable with change and able to shift focus quickly * Ability to operate in a fast-paced and ambiguous environment with an ability to multi-task when needed * Must be reliable and punctual * Must be able to consistently lift 40+ pounds * H.S. diploma required, some or completed college preferred, and/or equivalent work experience **Why Join blithequark?** * Opportunity to work with a leading online professional education platform * Collaborative and dynamic work environment * Competitive compensation and benefits package * Professional development opportunities to enhance your skills and career growth * Recognition and rewards for outstanding performance * Flexible work arrangements to support work-life balance * Access to cutting-edge technology and tools to support your success * Opportunity to work with a diverse and inclusive team **What We Offer** * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options * Professional development opportunities, including training and education assistance * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools to support your success * Opportunity to work with a diverse and inclusive team **How to Apply** If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law. Apply for this job