Call Center Representative Bilingual

RTR HR and Staffing Services, LLC is a well established Staffing Agency located in Chicago, Illinois. They are seeking a Bilingual Call Center Representative to assist customers and providers with inquiries and account troubleshooting, requiring fluency in English and Spanish. Responsibilities Answer incoming calls from customers, general public, and providers Complete and/or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans Facilitate the fulfillment of caller requests for materials via mail, email, or download Track and document all inquiries using the applicable systems Transfer/refer consumers to appropriate entities according to the established guidelines Escalate calls or issues to the appropriate designated staff for resolution as needed Complete associated tasks according to the established guidelines Meet Quality Assurance (QA) and other key performance metrics Follow all policies, procedures, and protocol when engaging with caller Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems Skills Be fluent in English and Spanish Can read English and Spanish High School diploma or equivalent 1 year of experience in call center environment or 1 year of experience in customer service Highly proficient in the latest version of Microsoft Office 365 Ability to work with multiple screens Typing requirement of a minimum of 25 wpm Comfortable being on camera during work shift Internet speed of at least 20MBPS for remote work Must be able to commute to the South Loop of Chicago when needed Excellent verbal and written communication skills A genuine desire to help others Benefits Paid Leave Paid Sick Leave Promotional possibilities Good hours of operation – no late nights or overnight Weekends and holidays off Additional benefits available if an employee transfers to a permanent position. Company Overview RTR HR and Staffing Services, LLC connects clients to a strong HR and Staffing team. It was founded in 2010, and is headquartered in Chicago, Illinois, USA, with a workforce of 2-10 employees. Its website is