**Experienced Customer Experience Consultant - Work from Home (Denver) Opportunity**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced sales environments and enjoy working as part of a high-energy team? If so, we invite you to join blithequark, the nation's largest retailer of used cars, as a Customer Experience Consultant in our Denver location. As a key member of our team, you will play a vital role in connecting customers with their dream vehicles, providing a seamless and transparent car buying experience from the comfort of your own home. **About blithequark** At blithequark, we disrupted the auto industry by delivering honest, transparent, and high-integrity experiences that customers want and deserve. Our innovative approach to car buying and selling has helped us become a leader in the industry, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best, both at work and in their community. **Job Summary** As a Customer Experience Consultant, you will be the vital link between a customer's at-home and in-store blithequark experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. Your ability to quickly build rapport with people and understand their needs will be essential in handling a wide range of customer interactions and ensuring a seamless transition from online to in-store purchasing. **Key Responsibilities** * Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase * Use your knowledge of the blithequark inventory to guide customers towards vehicles that meet their needs * Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery * Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience * Mentor others as your skillset expands * Achieve sales targets while providing an iconic customer experience * Acquire the Automotive Sales Persons License in specific states (may require testing and travel as some states request physical presence to apply for the license) **Qualifications and Requirements** * Sales and customer service experience, in an area such as retail, is preferred * Thrive in a fast-paced sales environment * Good listening skills and a strong customer focus * High level of self-motivation to achieve performance goals * Strong written and verbal communication skills * Ability to learn and master new technologies; strong computer skills * Open availability for shifts that may include nights, weekends, and holidays * Must be open to shifting schedules two times per year according to needs of the business * Hybrid role with requirement for working on site one day per week * Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location **Skills and Competencies Required for Success** * Excellent communication and interpersonal skills * Ability to work in a fast-paced sales environment * Strong problem-solving and analytical skills * Ability to learn and adapt to new technologies and processes * Strong customer service skills, with a focus on delivering exceptional experiences * Ability to work independently and as part of a team * Strong time management and organizational skills **Career Growth Opportunities and Learning Benefits** * As a Customer Experience Consultant, you will have the opportunity to learn and grow with our team, developing your skills and expertise in sales, customer service, and leadership. * You will have access to comprehensive training and development programs, designed to help you achieve your career goals and aspirations. * Our team is committed to helping every associate grow their career and achieve their best, both at work and in their community. **Work Environment and Company Culture Highlights at blithequark** * Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. * We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all associates. * Our team is passionate about delivering iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best. **Compensation, Perks, and Benefits** * Hourly rate: $18.00 - $26.70 * Benefits: paid sick, vacation, and holiday time; paid time away for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval * Performance-based sales incentive in addition to hourly rate * Comprehensive training and development programs * Opportunities for career growth and advancement * Recognition and rewards for outstanding performance **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity to join our team as a Customer Experience Consultant. Please visit our website to learn more about this role and to submit your application. Apply Job! Apply for this job