Business Process Director – Indeed Jobs US
September 13, 2025
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Define and integrate GTM business capabilities, associated processes and metrics across CSG
Build a 2 to 3-year capability roadmap for CSG
Work closely with enterprise and IT architecture teams to provide alignment with CSG architecture direction
In partnership with business build, analyze and transform operating processes across CSG and the enterprise
Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objectives
Collaborate with Program Managers and Change Management leaders to align activities and conduct change impact analysis
Provide business architectural analysis, insights and best practices to portfolio prioritization recommendations
Drive growth mindset and continuous improvement by training yourself and business process managers/analysts within CSG
Provide input to the enterprise-wide policies and capabilities roadmap and continuously iterate/maintain for CSG
Qualifications
Our ideal candidate:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.Solve complex challenges using innovative solutions. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Minimum 10 years of professional experience in business capabilities and process management, specifically in Sales, Channel, Customer Success or Professional Services
Direct experience leading and transforming end-to-end process improvement; designing processes and defining metrics across GTM functions
Deep knowledge of and experience designing and building Sales, Channel, Professional Services and/or Customer Success operating processes across the enterprise
Demonstrated expertise in defining and analyzing performance metrics leveraging process design best practices
Minimum of seven years of experience in enterprise software/SaaS or related industry with a broad understanding of its business priorities and nuances
Proven expertise in architectural concepts (data, architecture, and solution), issues and trends
Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization; inclusive of written and verbal communications as well as visualizations
Six Sigma expertise is highly desirable
Experience training employees on business process standardization practices is preferred
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