Business Analyst with CC&B (15+ years exp.) (100% Remote)
Position: CC&B Business Analyst Location: 100% Remote Duration: Long Term • Expert of CC&B • Self Driven problem solver (go getter) • Strong communication skills • Manages expectations well Here s the High Level JD: Job Responsibilities Ideation: • Work with business organizations to guide/provide input regarding enhancement feasibility • Using business process knowledge, proactively look for opportunities for system enhancements • Evaluate and provide input to business needs and requirements • Prepare estimates for customer requests • Prepare preliminary mockups and designs Project: • Analyze/assemble Functional/non-Functional requirements • Provide technical expertise and assistance in designing, testing and developing applications • Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems • Prepare final functional requirement and functional design document • Conduct walkthrough of deliverables with business and IT Stakeholders and obtain approval/signoff • Provide Subject Matter Expert support to developers and testers • Work with business to document and analyze project change controls • Support stabilization of deployed code Maintenance: • Troubleshoot potential system issues to determine if there is a defect • Analyze production defects, identify business and system impacts and quantify problems • Contribute to defect troubleshooting and solution design • Assist business and technical teams with adhoc requests • Provide functional expertise to clients for resolving business issues Qualifications Minimum: • Bachelors Degree in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience • 8 years of experience in analyzing, designing and developing functional requirements, functional design, UX/UI design • Experience in project participation, high complexity Desired: • Working knowledge of relational databases (SQL experience) • Working knowledge of UML • Be able to work independently but within the framework of the team and product • Be able to work well within a team setting • Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement • Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio • Excellent verbal and written communication skills • 6 years of experience with Oracle CC&B applications, and data modeling • Experience dealing with Call Center and/or Back Office centric business • Understanding of database Apply tot his job