Associate, Learning & Development - DashMart
About the Team
DashMart is a rapidly growing business vertical within DoorDash, that operates micro-fulfillment centers throughout the United States. We offer fresh & local groceries and household essential items to our customers and do so reliably and rapidly. The Operational Excellence & People Experience supports DashMart ventures by managing organizational change and comms, standardizing ops... processes, providing best-in-class training, and empowering our Local Ops Leaders and Operators.
About the Role
In this role, you will 1/ lead onboarding experiences for our new hire population, 2/ implement our continued education roadmap and learning strategies, 3/ develop Local Ops employee skills, and 4/ support cross-functional partners with net new training creation, and 5/ leverage our Learning Management System (LMS) to create engaging and effective learning experiences. Using strong communication skills and relationship-building in live, recorded, and online training materials, you're able to communicate effectively. Developing deep expertise in how DashMart processes, systems, and resources work will be very important.
The DashMart L&D team consists of (1) Sr. Associate, (3) Associates and who all report to the Associate Manager, Learning & Development on our Operational Excellence & People Experience team within the New Business Verticals operation .
You're excited about this opportunity because you will
Train & Coach: Train new hires (both Associates and Managers) on operational processes and give them the confidence to run the full operation. Be a culture setter for new hires and set the tone for DoorDash. Continue to support DashMart employees through office hours and continuing education.
Continuously Improve Operations: Through a rigorous continued education roadmap, you will continuously improve operational processes, and ensure our Local Operators are always properly trained.
Create Bespoke Training Content: You are a creative expert in L&D, and can create cosmetically appealing content that engages the end user, driving training comprehension.
We're excited about you because
You're self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers.
You're scrappy. You are willing to do whatever it takes to get the job done whether it's digging into a new process to determine how best to communicate it to new hires or helping troubleshoot a technical issue.
You're a proven leader. You have conducted training and succeeded in high-performance cultures such as tech, retail, restaurant, or warehouse environments.
You're organized and proficient in Google Docs and Google Sheets. You are a data-driven decision maker who is comfortable compiling your findings in documentation that can be shared with the broader team.
You are able to present weekly. You are ready to be on camera and engage new hires with passion and excitement regularly. You are excited about building this business and creating an environment where our newest team members feel prepared and can be successful.
Bachelor's degree preferred
Minimum 3 years of experience in Training or education
Expert communication and interpersonal skills
Ability to maintain a high level of professional maturity
Why You'll Love Working at DoorDash
We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do
- on every project, every day.
We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
We offer comprehensive benefits including medical, dental, vision, life & disability coverage, 401k, transit and parking benefits, fertility coverage, $75 USD monthly wellness reimbursement, and unlimited vacation/sick day policy.
Compensation
The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.
DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.
Applications for this position are accepted on an ongoing basis
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.
Please see the independent bias audit report covering our use of Covey here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection
Apply Now
DashMart is a rapidly growing business vertical within DoorDash, that operates micro-fulfillment centers throughout the United States. We offer fresh & local groceries and household essential items to our customers and do so reliably and rapidly. The Operational Excellence & People Experience supports DashMart ventures by managing organizational change and comms, standardizing ops... processes, providing best-in-class training, and empowering our Local Ops Leaders and Operators.
About the Role
In this role, you will 1/ lead onboarding experiences for our new hire population, 2/ implement our continued education roadmap and learning strategies, 3/ develop Local Ops employee skills, and 4/ support cross-functional partners with net new training creation, and 5/ leverage our Learning Management System (LMS) to create engaging and effective learning experiences. Using strong communication skills and relationship-building in live, recorded, and online training materials, you're able to communicate effectively. Developing deep expertise in how DashMart processes, systems, and resources work will be very important.
The DashMart L&D team consists of (1) Sr. Associate, (3) Associates and who all report to the Associate Manager, Learning & Development on our Operational Excellence & People Experience team within the New Business Verticals operation .
You're excited about this opportunity because you will
Train & Coach: Train new hires (both Associates and Managers) on operational processes and give them the confidence to run the full operation. Be a culture setter for new hires and set the tone for DoorDash. Continue to support DashMart employees through office hours and continuing education.
Continuously Improve Operations: Through a rigorous continued education roadmap, you will continuously improve operational processes, and ensure our Local Operators are always properly trained.
Create Bespoke Training Content: You are a creative expert in L&D, and can create cosmetically appealing content that engages the end user, driving training comprehension.
We're excited about you because
You're self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers.
You're scrappy. You are willing to do whatever it takes to get the job done whether it's digging into a new process to determine how best to communicate it to new hires or helping troubleshoot a technical issue.
You're a proven leader. You have conducted training and succeeded in high-performance cultures such as tech, retail, restaurant, or warehouse environments.
You're organized and proficient in Google Docs and Google Sheets. You are a data-driven decision maker who is comfortable compiling your findings in documentation that can be shared with the broader team.
You are able to present weekly. You are ready to be on camera and engage new hires with passion and excitement regularly. You are excited about building this business and creating an environment where our newest team members feel prepared and can be successful.
Bachelor's degree preferred
Minimum 3 years of experience in Training or education
Expert communication and interpersonal skills
Ability to maintain a high level of professional maturity
Why You'll Love Working at DoorDash
We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do
- on every project, every day.
We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
We offer comprehensive benefits including medical, dental, vision, life & disability coverage, 401k, transit and parking benefits, fertility coverage, $75 USD monthly wellness reimbursement, and unlimited vacation/sick day policy.
Compensation
The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.
DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.
Applications for this position are accepted on an ongoing basis
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.
Please see the independent bias audit report covering our use of Covey here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection
Apply Now