Associate, Customer Service

Industrial Scientific is a company that designs and manufactures gas detection products and solutions aimed at protecting workers from hazardous conditions. The Associate, Customer Service role focuses on providing quality support to customers, processing orders, and ensuring customer satisfaction while working towards progression in the company.ResponsibilitiesProvide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functionsWork with other departments and internal teams to assure prompt and professional resolution of customer requestsResponsible for processing customer purchase orders with highest level of accuracy and efficiencyMeet personal/team qualitative and quantitative targetsAbility to work effectively with team members to resolve customer issuesMaintain current knowledge of all product and service offeringsAccurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking systemRequires strong attention to detail, outstanding resourcefulness, and the ability to work within a team settingMust be available to work standard shift until 8 pm EST and work company holidaysSkillsAssociates Degree: Bachelor's Degree preferredAt least 1 year of customer service experienceComprehensive knowledge of Windows software – Excel, Outlook, WordFamiliarity with CRM (Customer Relationship Management) systems and practicesStrong written and verbal communication skills along with active listeningAbility to multi-task, set priorities and manage time effectivelyMust be available to work standard shift until 8 pm EST and work company holidaysOracle E Business Suites Order Management and/or Depot Repair experienceExperience working with distributionGas detection experience (sales, customer service)Experience with Salesforce.comAdditional Language skills a plusBenefitsEligible for bonus as part of the total compensation packageCompany OverviewIndustrial Scientific Corporation manufactures gas detectors and monitoring systems. It also provides iNet, a software-based service that It was founded in 1976, and is headquartered in Oakdale, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is http://www.indsci.com.Company H1B SponsorshipIndustrial Scientific has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 1 in 2023, 7 in 2022, 5 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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