Associate, Bank Operations

Community Federal Savings Bank (CFSB) is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. CFSB is seeking a detail-oriented and proactive Associate, Bank Operations who will focus on abandoned and unclaimed properties. Responsibilities Run daily/weekly dormancy and escheatment reports to identify eligible accounts across product lines (checking/savings, cards, remittances, gift cards) Validate dormancy triggers (e.g., period of inactivity, returned mail, undeliverable statements) and customer contact details Prepare and send due diligence notices (mail/email) within mandated timelines; track responses and reactivation outcomes Process state escheat filings (pre‑escheat, remittance, and post‑escheat confirmations) and reconcile balances with Finance/GL Post required general ledger entries and ensure journal support aligns with filings and remittances Maintain audit trails: notices, dates, amounts, account evidence, and state reporting artifacts Coordinate with Customer Service to reactivate accounts when customers respond; reverse escheat workflow where appropriate Partner with Compliance/Legal on policy interpretation and changes to state rules Work with Finance on monthly close impacts, reconciliation, and remittance confirmations Coordinate with Technology/Data teams on report logic, file formats, and secure data transfer to state portals/vendors Engage Customer Experience on outreach templates and clear customer guidance Research and resolve customers’ inquiries Work collaboratively with internal teams to ensure client satisfaction and successful project completion Generate and compile data for internal/external audits. Which may include MRA remediation related 314 rule Perform quality control checks to ensure all processing and posting are accurate Perform other duties as assigned by Management Skills Bachelor's Degree or equivalent work experience in a related field 1–3 years of banking operations experience (deposit ops, card ops, payments, reconciliations, or settlements) Familiarity with escheatment/unclaimed property processes (dormancy, due diligence, reporting, remittance) Excellent verbal, written, interpersonal communication and leadership skills Proven track record of effectively working in cross-functional teams Ability to communicate effectively with vendors/partners, customers, and internal teams Detail-oriented and proactive approach Ability to run daily/weekly dormancy and escheatment reports Ability to validate dormancy triggers and customer contact details Ability to prepare and send due diligence notices within mandated timelines Ability to process state escheat filings and reconcile balances with Finance/GL Ability to maintain audit trails and coordinate with Customer Service Ability to partner with Compliance/Legal on policy interpretation Ability to work with Finance on monthly close impacts and remittance confirmations Ability to coordinate with Technology/Data teams on report logic and secure data transfer Ability to engage Customer Experience on outreach templates and customer guidance Ability to research and resolve customers' inquiries Ability to perform quality control checks to ensure processing and posting accuracy “Roll-up-your sleeves” entrepreneurial approach desired Benefits Performance-based bonus Other benefits Company Overview Founded in 2001, CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. It was founded in 2001, and is headquartered in Woodhaven, New York, USA, with a workforce of 51-200 employees. Its website is