Assistant Executive Housekeeper

Department: Housekeeping Reporting To: Executive Housekeeper Location: Hotel / Resort Position Overview The Assistant Executive Housekeeper supports the Executive Housekeeper in managing end-to-end housekeeping operations, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction across guest rooms, public areas, laundry, and back-of-house areas. Key Responsibilities Operations Management Oversee daily housekeeping operations for guest rooms, corridors, public areas, and back-of-house Ensure rooms meet brand standards before guest check-in Monitor occupancy levels and plan staffing accordingly Coordinate with Front Office for room readiness, VIP arrivals, and special requests Team Supervision & Training Supervise supervisors, room attendants, public area attendants, and laundry staff Conduct daily briefings and allocate duties Train teams on SOPs, safety procedures, grooming standards, and guest interaction Monitor performance and support staff evaluations Quality Assurance & Audits Conduct regular room inspections and public area audits Ensure adherence to hygiene, sanitation, and brand standards Implement corrective actions for identified gaps Support high performance in internal and external quality audits Inventory & Cost Control Manage inventory of linen, cleaning supplies, guest amenities, and equipment Maintain par levels and consumption controls Track laundry operations and outsourced vendor quality Assist with budgeting and cost optimization Guest Experience, Safety & Reporting Handle housekeeping-related guest complaints and ensure timely resolution Coordinate special setups and amenities for VIP guests Ensure strict adherence to health, safety, and chemical handling standards Assist in preparing operational reports and maintain housekeeping documentation Coordinate with Engineering for maintenance follow-ups Requirements Qualifications & Experience Degree or Diploma in Hotel Management or Housekeeping Management 3–6 years of housekeeping experience, including supervisory or leadership roles Experience in luxury or upscale hotel environments preferred Familiarity with PMS and housekeeping management systems