Arbitersports LLC - Junior QA Product Liaison

Arbitersports LLC - Junior QA Product Liaison In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser . All Jobs > Junior QA Product Liaison Arbitersports LLC Apply Junior QA Product Liaison Fully Remote • Remote Worker - N/A Apply Description About the Role We're looking for a detail-oriented and collaborative Junior QA Product Liaison to join our QA team. In this role, you'll serve as a key connector between incoming customer-reported issues and our QA, Product, and Engineering teams — helping ensure that bugs are clearly documented, properly organized, and appropriately prioritized for resolution. This is a great opportunity for someone early in their QA career who enjoys digging into problems, working across teams, and making sense of complex issue queues. You don't need to be a seasoned engineer — but you should be curious, organized, and comfortable working in a fast-paced software enviroment. Why This Role This position sits at an interesting intersection of QA, product, and customer impact — giving you exposure to the full issue lifecycle from customer report to resolution. You'll build foundational skills in QA processes, cross-functional communication, and data analysis while working alongside experienced engineers and product teams environment. What You'll Do Issue Review & Triage Review and triage incoming bugs and issues reported through Zendesk, ensuring each issue is clearly documented, reproducible, and properly categorized Investigate reported issues by gathering relevant details and reproduction steps to support the QA team's analysis Assist in validating bug fixes and newly released features to confirm quality expectations are met before and after deployment Bug Review & Prioritization Participate in bi-weekly bug review meetings to assess current sprint bugs, discuss upcoming fixes, and flag high-impact issues Work alongside QA Engineers and Product Owners to review newly reported issues and align on prioritization and resolution timelines Surface critical or widespread customer-facing problems to ensure timely visibility across the team Cross-Functional Collaboration Help identify trends and recurring issues by reviewing incoming issue data Coordinate communication between QA, Product, Engineering, and Support to support efficient issue resolution Clearly communicate customer impact and issue urgency to internal stakeholders Reporting & Tracking Organize and maintain issue queues to ensure accuracy and up-to-date status across the team Track trends related to bugs, releases, and customer impact to support QA reporting Contribute data-driven insights to help inform product improvement efforts What We're Looking For Familiarity with software QA concepts and the bug lifecycle Ability to review, reproduce, and clearly document software issues Working knowledge of Zendesk or similar support/CRM platforms Basic understanding of Agile/Scrum development environments Strong organizational skills with the ability to manage and categorize high volumes of incoming issues Clear written and verbal communication skills — you'll be working across multiple teams Ability to prioritize issues based on customer impact and business risk Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls. Have an internet connection that’s adequate for their job, a minimum of 10Mbps down. Nice to Have Basic ability to query databases (e.g., SQL) to assist in investigating and validating reported issues Background or coursework in Computer Science, Information Systems, or a related field Prior experience in a technical support, QA, or product operations role Salary Description $25 an hour Apply View All Jobs Powered by Privacy Policy Payroll & HR Software