Apply Now: Customer Service Representative - Phone and Chat
Fit right into our supportive and forward-thinking team as a Customer Service Representative - Phone And Chat - Dallas, TX! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best. Â Â Dallas, Texas
WeÂre iPostal1 and weÂre in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and weÂre looking for confident, upbeat, personable Customer Service professionals to support that growth in our Dallas, Texas location.
There will be a two-week, paid training which starts on Day 1!
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
 Please note this is an in-office role. Remote work is not available.
Responsibilities:
 Answer inbound calls from customers in a prompt and professional manner
 Identify the type of assistance needed
 Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
 Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
 Manage customer expectations
 Actively engage customers in on-line chat context
 Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
 Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
 Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
 Active listening skills
 Results oriented
 Strong work ethic
 Excellent verbal and written communication skills
 Previous experience in a customer service-oriented role
 Proficient in navigating in a CRM and/or multiple software applications
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law. Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
WeÂre iPostal1 and weÂre in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and weÂre looking for confident, upbeat, personable Customer Service professionals to support that growth in our Dallas, Texas location.
There will be a two-week, paid training which starts on Day 1!
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
 Please note this is an in-office role. Remote work is not available.
Responsibilities:
 Answer inbound calls from customers in a prompt and professional manner
 Identify the type of assistance needed
 Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
 Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
 Manage customer expectations
 Actively engage customers in on-line chat context
 Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
 Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
 Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
 Active listening skills
 Results oriented
 Strong work ethic
 Excellent verbal and written communication skills
 Previous experience in a customer service-oriented role
 Proficient in navigating in a CRM and/or multiple software applications
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law. Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now