Analyst, Quality Assurance - Process Automation - IWMS Client Experience
About the position The Quality Analyst, Process automation works within the Quality Management System (QMS) to enable CE and its business partners to exceed our customers' expectations. The Quality Analyst combines business knowledge, technical expertise, and operational quality methodology to ensure the business can reach its efficiency. The Quality Analyst will work within a constantly evolving and growing environment to handle projects that will provide solutions using tools and technologies like Business Objects, Blue Prism, OutSystems and Tableau. Responsibilities • Working with internal and external partners to understand an existing process, design and detail an automated solution, coordinate development and testing activities and deliver the process into the production environment. • Collaborate with the quality specialists, work leads and managers to provide more in-depth issue level research to develop recommendations to address gaps, risks and inefficiencies in process. • Participate in cross-organizational projects to drive internal quality and business partner process and technology improvements. Requirements • Minimum of 0-2 years of experience in a processing or quality review role. • A Bachelor's degree or equivalent experience, preferably in Computer Science, Information Technology, Information Systems or Engineering. • Experience with task automation (RPA) tools (Blue Prism, Power Automate, Excel Macros) preferred. • Ability to write SQL queries to extract data from relational databases. • Experienced in process design and analysis. • Experienced in using process improvement tools and techniques. • Financial Services experience preferred. • Using critical thinking skills and analysis to solve and present recommendations for process improvements. • Experience working closely with business functions, developing, and analyzing requirements, creating test cases, and preparing reports, user guides, and other supporting materials. • Solid project management and organizational skills; the ability to multi-task and prioritize concurrent assignments with a keen sense of urgency is imperative. • Ability to make critical decisions with little to no supervision, work well autonomously and work cross-functionally within the broader quality team. • Effective communication, both verbal and written. Apply tot his job