AI Learning & Development Specialist
Overview:
POSITION OVERVIEW Fidelity National Financial (FNF) is seeking an AI Learning & Development Specialist to own the day-to-day delivery of enterprise AI adoption programs. This role sits at the intersection of education, content creation, and program management, part practitioner, part advocate, part storyteller, with a focus on making AI tools accessible and useful for both field and corporate employees. The AI Learning & Development Specialist executes a predefined Learning & Development strategy by delivering training, co-developing curriculum, managing the AI Learning Hub, and supporting Microsoft Copilot adoption. The right candidate is a strong content producer who can teach AI tools to non-technical audiences, run multiple workstreams with discipline, and stay focused on measurable adoption outcomes. This role reports to the AI Enablement Lead on the AI Transformation Team, who provides strategic oversight for the AI Learning & Development workstream. Day-to-day program delivery is the primary responsibility of the AI Learning & Development Specialist. LOCATION This role can sit 100% remoteTravel: 5-10%DUTIES & RESPONSIBILITIES AI Literacy & Curriculum DevelopmentCo-develop AI literacy content with the AI Enablement Lead across multiple formats — job aids, quick-reference guides, short-form learning modules, how-to videos, and written communications — working from shared priorities and directionProduce practical content on prompt engineering, AI workflow applications, and tool-specific skills for non-technical audiences; translate the AI Enablement Lead’s direction into ready-to-use learning materialsOwn the production and publishing cadence — content gets from draft to delivered on schedule; retire outdated material and keep the content library currentEnsure all content is accurate, accessible, and immediately usable by field and corporate staff across a range of technical comfort levelsAI Tool Adoption — Delivery & SupportExecute the AI Tool adoption program as directed — delivering training sessions, onboarding support, and user communications across assigned populationsOwn day-to-day metrics tracking and adoption reporting; maintain a consistent stakeholder communication cadence and keep the AI Enablement Lead informed with data and observationsServe as the primary point of contact for field and corporate users with AI questions, onboarding needs, or adoption blockers; resolve issues or escalate with contextIdentify adoption barriers and bring them to the AI Enablement Lead with supporting data and a recommended response; the Specialist surfaces and informs while strategy decisions remain with the AI Enablement LeadHost regular AI office hours and provide one-on-one coaching for employees working through specific use cases; meet users where they are, not where the curriculum assumes they should beAI Learning Hub (SharePoint)Manage and actively contribute to the AI Learning Hub SharePoint site — maintaining content currency, publishing new resources, retiring outdated material, and ensuring quality user experienceExecute the Hub content strategy set by the AI Enablement Lead; bring forward recommendations and flag gaps, with final decisions on structure and featured content resting with the AI Enablement LeadTrack site engagement and usage data; report findings to the AI Enablement Lead to inform content priorities and Hub strategyAI Champion Network — Education & SupportProvide education and practical AI skills support to the AI Champion Network — delivering training sessions, sharing resources and talking points, and helping champions build confidence with AI tools in their own teamsSupport champion community touchpoints and engagement activities as directed; serve as a resource Champions can turn to for content, guidance, and tool-specific helpAdditional ResponsibilitiesDraft and distribute AI Learning & Development stakeholder communications as directed by the AI Enablement Lead; support internal communications planning and executive update preparationOther duties as assigned in support of the AI Learning & Development workstream and organizational AI adoption prioritiesCore CompetenciesInstructional content development (job aids, guides, microlearning, communications)Effective facilitation and delivery of engaging learning experiencesFacilitation and coaching for mixed-technical audiencesProgram coordination, cadence management, and stakeholder reportingMeasurement mindset (adoption and engagement metrics; insights-to-action)SharePoint content governance and user experienceResponsible AI communication (privacy, appropriate use, governance boundaries)Success Metrics (First 90 Days)Maintain an up-to-date AI Learning Hub, with a clear content structure and a documented content refresh cadence.Deliver recurring Learning & Development sessions (virtual) with a measurable increase in attendance, repeat participation, and post-session confidence scores.Establish a consistent reporting rhythm (e.g., weekly or biweekly) for key questions and top blockers, with recommended actions.Stand up regular AI office hours and demonstrate reduced time-to-resolution for common Copilot onboarding questions and issues.Assist with facilitation of the AI Champion Network touchpoints, providing champions with ready-to-use resources and consistent supportMINIMUM REQUIREMENTS Bachelor's degree required. Concentration in instructional design, communications, learning & development, information technology, or related field preferred.Exceptional written and verbal communication skills; able to simplify complex AI concepts and make them immediately useful for non-technical audiences across field and corporate environmentsProduction discipline — this role requires consistent content output on a regular cadence; the ability to produce quality work reliably is non-negotiableStrong organizational skills and the ability to manage multiple concurrent programs simultaneously without dropping threadsGenuine enthusiasm for AI tools and a practitioner mindset — you use these tools yourself and can model confident, responsible AI adoption for othersAble to operate independently with clear direction; does not require constant supervision to manage program deliveryComfortable presenting to audiences at all levels, including executives and field leadershipFamiliarity with responsible AI principles — data privacy, appropriate use, bias awareness, and governance — and the ability to communicate these boundaries clearly to employees who are learning to use AI tools in a regulated environmentDemonstrated ability to drive behavioral change through structured Learning & Development — not just tool introductions; adoption is the outcome, training is the mechanismCOMPENSATION & BENEFITSThis position has the potential to earn compensation in the range of $80,000 – $125,000 annually based on location and job-related factors such as skillset and experience. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location. The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.
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POSITION OVERVIEW Fidelity National Financial (FNF) is seeking an AI Learning & Development Specialist to own the day-to-day delivery of enterprise AI adoption programs. This role sits at the intersection of education, content creation, and program management, part practitioner, part advocate, part storyteller, with a focus on making AI tools accessible and useful for both field and corporate employees. The AI Learning & Development Specialist executes a predefined Learning & Development strategy by delivering training, co-developing curriculum, managing the AI Learning Hub, and supporting Microsoft Copilot adoption. The right candidate is a strong content producer who can teach AI tools to non-technical audiences, run multiple workstreams with discipline, and stay focused on measurable adoption outcomes. This role reports to the AI Enablement Lead on the AI Transformation Team, who provides strategic oversight for the AI Learning & Development workstream. Day-to-day program delivery is the primary responsibility of the AI Learning & Development Specialist. LOCATION This role can sit 100% remoteTravel: 5-10%DUTIES & RESPONSIBILITIES AI Literacy & Curriculum DevelopmentCo-develop AI literacy content with the AI Enablement Lead across multiple formats — job aids, quick-reference guides, short-form learning modules, how-to videos, and written communications — working from shared priorities and directionProduce practical content on prompt engineering, AI workflow applications, and tool-specific skills for non-technical audiences; translate the AI Enablement Lead’s direction into ready-to-use learning materialsOwn the production and publishing cadence — content gets from draft to delivered on schedule; retire outdated material and keep the content library currentEnsure all content is accurate, accessible, and immediately usable by field and corporate staff across a range of technical comfort levelsAI Tool Adoption — Delivery & SupportExecute the AI Tool adoption program as directed — delivering training sessions, onboarding support, and user communications across assigned populationsOwn day-to-day metrics tracking and adoption reporting; maintain a consistent stakeholder communication cadence and keep the AI Enablement Lead informed with data and observationsServe as the primary point of contact for field and corporate users with AI questions, onboarding needs, or adoption blockers; resolve issues or escalate with contextIdentify adoption barriers and bring them to the AI Enablement Lead with supporting data and a recommended response; the Specialist surfaces and informs while strategy decisions remain with the AI Enablement LeadHost regular AI office hours and provide one-on-one coaching for employees working through specific use cases; meet users where they are, not where the curriculum assumes they should beAI Learning Hub (SharePoint)Manage and actively contribute to the AI Learning Hub SharePoint site — maintaining content currency, publishing new resources, retiring outdated material, and ensuring quality user experienceExecute the Hub content strategy set by the AI Enablement Lead; bring forward recommendations and flag gaps, with final decisions on structure and featured content resting with the AI Enablement LeadTrack site engagement and usage data; report findings to the AI Enablement Lead to inform content priorities and Hub strategyAI Champion Network — Education & SupportProvide education and practical AI skills support to the AI Champion Network — delivering training sessions, sharing resources and talking points, and helping champions build confidence with AI tools in their own teamsSupport champion community touchpoints and engagement activities as directed; serve as a resource Champions can turn to for content, guidance, and tool-specific helpAdditional ResponsibilitiesDraft and distribute AI Learning & Development stakeholder communications as directed by the AI Enablement Lead; support internal communications planning and executive update preparationOther duties as assigned in support of the AI Learning & Development workstream and organizational AI adoption prioritiesCore CompetenciesInstructional content development (job aids, guides, microlearning, communications)Effective facilitation and delivery of engaging learning experiencesFacilitation and coaching for mixed-technical audiencesProgram coordination, cadence management, and stakeholder reportingMeasurement mindset (adoption and engagement metrics; insights-to-action)SharePoint content governance and user experienceResponsible AI communication (privacy, appropriate use, governance boundaries)Success Metrics (First 90 Days)Maintain an up-to-date AI Learning Hub, with a clear content structure and a documented content refresh cadence.Deliver recurring Learning & Development sessions (virtual) with a measurable increase in attendance, repeat participation, and post-session confidence scores.Establish a consistent reporting rhythm (e.g., weekly or biweekly) for key questions and top blockers, with recommended actions.Stand up regular AI office hours and demonstrate reduced time-to-resolution for common Copilot onboarding questions and issues.Assist with facilitation of the AI Champion Network touchpoints, providing champions with ready-to-use resources and consistent supportMINIMUM REQUIREMENTS Bachelor's degree required. Concentration in instructional design, communications, learning & development, information technology, or related field preferred.Exceptional written and verbal communication skills; able to simplify complex AI concepts and make them immediately useful for non-technical audiences across field and corporate environmentsProduction discipline — this role requires consistent content output on a regular cadence; the ability to produce quality work reliably is non-negotiableStrong organizational skills and the ability to manage multiple concurrent programs simultaneously without dropping threadsGenuine enthusiasm for AI tools and a practitioner mindset — you use these tools yourself and can model confident, responsible AI adoption for othersAble to operate independently with clear direction; does not require constant supervision to manage program deliveryComfortable presenting to audiences at all levels, including executives and field leadershipFamiliarity with responsible AI principles — data privacy, appropriate use, bias awareness, and governance — and the ability to communicate these boundaries clearly to employees who are learning to use AI tools in a regulated environmentDemonstrated ability to drive behavioral change through structured Learning & Development — not just tool introductions; adoption is the outcome, training is the mechanismCOMPENSATION & BENEFITSThis position has the potential to earn compensation in the range of $80,000 – $125,000 annually based on location and job-related factors such as skillset and experience. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location. The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.
Apply Now