After-Sales Director
About the position
The Market Customer Director (MCD) acts under the authority of the Region Vice President of After-Sales and is responsible for the effective operation of all service & parts departments within the assigned Market. The primary focus of this role is to ensure business growth and improve the customer and associate experience. The CCD is responsible for directing the appropriate resources to most effectively implement, sustain, and ensure compliance with all AutoNation core processes. The CCD is accountable for the financial performance, customer satisfaction, marketing, manufacturer relations, staffing, and overall coordination of the service & parts activities within the region. Provide quantitative/qualitative analysis of service & parts operations performance (financial, CSI, warranty trends, inventory performance, facility utilization). Direct specific actions/accountability to address any out-of-line conditions or to capitalize on opportunities by priority. Assist After-Sales Managers (Service and Parts Managers) & GMs in development of and follow-up on results oriented business unit action plans. Champion AutoNation initiatives within the region (assess, train, implement, certify, etc.). Business unit interaction through in-store visits, telephone, and written correspondence. Provide feedback to the market, regional and corporate staff based on the contacts. Involvement in and coordination of collective marketing efforts. Monitor morale & advise leadership of the region on appropriate courses of action. Develop succession plan within the region for continuous service & parts operations development. Oversight of the collective recruiting, selection, and staffing of store fixed operations in the region. Recruit, develop, and inspire high performing teams. Evaluate and coordinate training initiatives / recognition and team building. Participate in the annual budget preparation and validation with quantifiable data and initiatives. Compliance and reporting of any activity that would expose the corporation to avoidable risk. Effective leadership of assigned staff / coordinate external resources.
Responsibilities
Ensure business growth and improve customer and associate experience.
,
Direct resources to implement, sustain, and ensure compliance with AutoNation core processes.
,
Accountable for financial performance, customer satisfaction, marketing, manufacturer relations, staffing, and coordination of service & parts activities.
,
Provide quantitative/qualitative analysis of service & parts operations performance.
,
Direct actions to address out-of-line conditions or capitalize on opportunities.
,
Assist After-Sales Managers and GMs in developing and following up on business unit action plans.
,
Champion AutoNation initiatives within the region.
,
Interact with business units through visits, telephone, and written correspondence.
,
Provide feedback to market, regional, and corporate staff.
,
Coordinate collective marketing efforts.
,
Monitor morale and advise leadership on appropriate actions.
,
Develop succession plans for continuous service & parts operations development.
,
Oversee recruiting, selection, and staffing of store fixed operations.
,
Recruit, develop, and inspire high performing teams.
,
Evaluate and coordinate training initiatives and team building.
,
Participate in annual budget preparation and validation.
,
Ensure compliance and reporting of activities that expose the corporation to risk.
,
Lead assigned staff and coordinate external resources.
Requirements
High School graduate or equivalent.
,
5 to 8 years Automotive Service and Parts leadership or equivalent experience.
,
Valid drivers license.
,
Prior managerial accounting & P/L responsibility.
,
Reside or are willing to relocate to primary region of responsibility.
Nice-to-haves
Four-year college degree.
,
Industry knowledge (operations, management, insurer relations, etc.).
,
Ability to analyze and interpret financial operating reports.
,
Experience in service, parts, and/or collision business operations.
,
Current in industry trends, processes, and procedures.
,
Exposure to advanced production principles.
,
Demonstrated communications skills, both written and oral.
,
Demonstrated project management, presentation, and training skills.
,
Proficient in Microsoft Office applications.
Benefits
Competitive compensation and 401k matching.
,
Insurance plans (health, dental, vision) and maternity benefits.
,
Associate purchase and discount programs for vehicles, services, parts, and accessories.
,
Access to deals and discounts through YouDecide.
,
Join the DRVPNK mission to raise and donate to cancer research and treatment.
Apply Now
The Market Customer Director (MCD) acts under the authority of the Region Vice President of After-Sales and is responsible for the effective operation of all service & parts departments within the assigned Market. The primary focus of this role is to ensure business growth and improve the customer and associate experience. The CCD is responsible for directing the appropriate resources to most effectively implement, sustain, and ensure compliance with all AutoNation core processes. The CCD is accountable for the financial performance, customer satisfaction, marketing, manufacturer relations, staffing, and overall coordination of the service & parts activities within the region. Provide quantitative/qualitative analysis of service & parts operations performance (financial, CSI, warranty trends, inventory performance, facility utilization). Direct specific actions/accountability to address any out-of-line conditions or to capitalize on opportunities by priority. Assist After-Sales Managers (Service and Parts Managers) & GMs in development of and follow-up on results oriented business unit action plans. Champion AutoNation initiatives within the region (assess, train, implement, certify, etc.). Business unit interaction through in-store visits, telephone, and written correspondence. Provide feedback to the market, regional and corporate staff based on the contacts. Involvement in and coordination of collective marketing efforts. Monitor morale & advise leadership of the region on appropriate courses of action. Develop succession plan within the region for continuous service & parts operations development. Oversight of the collective recruiting, selection, and staffing of store fixed operations in the region. Recruit, develop, and inspire high performing teams. Evaluate and coordinate training initiatives / recognition and team building. Participate in the annual budget preparation and validation with quantifiable data and initiatives. Compliance and reporting of any activity that would expose the corporation to avoidable risk. Effective leadership of assigned staff / coordinate external resources.
Responsibilities
Ensure business growth and improve customer and associate experience.
,
Direct resources to implement, sustain, and ensure compliance with AutoNation core processes.
,
Accountable for financial performance, customer satisfaction, marketing, manufacturer relations, staffing, and coordination of service & parts activities.
,
Provide quantitative/qualitative analysis of service & parts operations performance.
,
Direct actions to address out-of-line conditions or capitalize on opportunities.
,
Assist After-Sales Managers and GMs in developing and following up on business unit action plans.
,
Champion AutoNation initiatives within the region.
,
Interact with business units through visits, telephone, and written correspondence.
,
Provide feedback to market, regional, and corporate staff.
,
Coordinate collective marketing efforts.
,
Monitor morale and advise leadership on appropriate actions.
,
Develop succession plans for continuous service & parts operations development.
,
Oversee recruiting, selection, and staffing of store fixed operations.
,
Recruit, develop, and inspire high performing teams.
,
Evaluate and coordinate training initiatives and team building.
,
Participate in annual budget preparation and validation.
,
Ensure compliance and reporting of activities that expose the corporation to risk.
,
Lead assigned staff and coordinate external resources.
Requirements
High School graduate or equivalent.
,
5 to 8 years Automotive Service and Parts leadership or equivalent experience.
,
Valid drivers license.
,
Prior managerial accounting & P/L responsibility.
,
Reside or are willing to relocate to primary region of responsibility.
Nice-to-haves
Four-year college degree.
,
Industry knowledge (operations, management, insurer relations, etc.).
,
Ability to analyze and interpret financial operating reports.
,
Experience in service, parts, and/or collision business operations.
,
Current in industry trends, processes, and procedures.
,
Exposure to advanced production principles.
,
Demonstrated communications skills, both written and oral.
,
Demonstrated project management, presentation, and training skills.
,
Proficient in Microsoft Office applications.
Benefits
Competitive compensation and 401k matching.
,
Insurance plans (health, dental, vision) and maternity benefits.
,
Associate purchase and discount programs for vehicles, services, parts, and accessories.
,
Access to deals and discounts through YouDecide.
,
Join the DRVPNK mission to raise and donate to cancer research and treatment.
Apply Now