Accounts Receivable and Collections Specialist at Metro Elevator

Metro Elevator is a leading company in the elevator industry, dedicated to maintaining, repairing, and modernizing elevator systems. They are seeking an Accounts Receivable & Collections Specialist to manage accounts receivable and collections activities, ensuring healthy cash flow and financial stability across multiple divisions. Responsibilities Manage day-to-day accounts receivable and collections activities across multiple Metro Elevator divisions Monitor aging reports and proactively pursue past-due balances through consistent, professional follow-up Communicate confidently and professionally with customers regarding invoices, payment status, and billing questions Navigate and assist with dispute resolution by coordinating with internal teams and customers Partner with division leadership and finance to escalate collection challenges when appropriate Post customer payments and assist with accurate cash application Reconcile customer accounts and identify discrepancies or unapplied balances Maintain clear, detailed documentation of collection activity and customer communications Prepare customer account histories for escalation as needed Skills Manage day-to-day accounts receivable and collections activities across multiple Metro Elevator divisions Monitor aging reports and proactively pursue past-due balances through consistent, professional follow-up Communicate confidently and professionally with customers regarding invoices, payment status, and billing questions Navigate and assist with dispute resolution by coordinating with internal teams and customers Partner with division leadership and finance to escalate collection challenges when appropriate Post customer payments and assist with accurate cash application Reconcile customer accounts and identify discrepancies or unapplied balances Maintain clear, detailed documentation of collection activity and customer communications Prepare customer account histories for escalation as needed Basic understanding of accounting fundamentals Highly organized with exceptional attention to detail and follow-through Persuasive, confident communicator-comfortable discussing payment expectations with customers Self-motivated 'go-getter' who takes ownership of assigned accounts and outcomes Comfortable working in a fast-paced, multi-division environment Proficient in Microsoft Excel and accounting systems; quick to learn new tools and software Able to work independently while collaborating effectively with finance and operations leadership Adaptable and solution-oriented-comfortable supporting new divisions where processes are still evolving Benefits Health, dental and vision insurance Paid time off 401k plan with employer matching contribution Company Overview Metro Elevator is an award-winning, independent elevator company specializing in the maintenance, repair, modernization and new installation of elevator systems for nearly 40 years. It was founded in 1987, and is headquartered in New York, US, with a workforce of 501-1000 employees. Its website is