Zen Media PR Delivery Specialist

PR Delivery Specialist Client Deliverables Must work according to ET time zone as a Contractor/Not employee Must have "Writing" experience Contractor type of work About the Role: Zen Media is hiring PR Delivery Specialist to support our flagship product, Published Monthly™. This role is focused on execution, client communication, and task management. You will be responsible for moving client deliverables through a structured workflow (SOP-driven) and ensuring nothing falls through the cracks. This is a detail-oriented, process-first position. You will not be asked to invent PR strategy or pitch tier-1 media — instead, your role is to ensure consistency, quality, and on-time delivery across accounts. Key Responsibilities: Client-Facing Duties • Serve as the day-to-day contact for Published Monthly™ clients. • Conduct onboarding interviews (collect bios, headshots, logos, ICPs, goals). • Deliver content pillar, prompt, and subreddit reports for client validation. • Share AI Visibility Layer instructions after each article is published and confirm client implementation. • Send monthly light coverage reports (CoverageBook PDF + preview of upcoming work). • Package and deliver quarterly AI Visibility Reports (with manager oversight). • Join quarterly client calls to review visibility results and recommendations. Internal Execution & Tracking • Maintain client status in Monday.com (deliverables, health, open issues, upsell opportunities). • Log client confirmations, delays, or missing items in the system. • Ensure AI Visibility Layer instructions are sent within 3 business days of publication. • Track publication status from draft submission live instructions delivered. • Escalate risks (e.g., missed deadlines, unresponsive clients, visibility issues) to PR Manager. Quality Assurance • Review AI-generated drafts before submission: • Verify working links. • Run AI-detection check (must show 0% flagged as AI-written). • Check tone, clarity, grammar, and client alignment. • QA reports and client updates before delivery. • Ensure version control in Google Drive (naming conventions, final versions). Required Skills: • Excellent English writing and communication skills. • Strong organizational and project management abilities. • Detail-oriented with a QA-first mindset. • Ability to follow structured SOPs precisely. • Proficiency with Google Workspace (Docs, Sheets, Drive). • Comfortable using Monday.com (or ability to learn quickly). Preferred Skills: • 1–2 years of experience in PR, communications, marketing coordination, or similar. • Exposure to PR tools (CoverageBook, wire distribution) a plus. • Familiarity with SEO, AI tools, or digital publishing is helpful. Performance Metrics: • 100% on-time delivery of Published Monthly™ SOP tasks. • All client communication logged and tracked in Monday. • AI Visibility Layer instructions delivered and confirmed for every placement. • Drafts and reports pass QA with zero client-facing errors. • Positive client feedback on responsiveness and clarity. Career Path: • Entry-level role with potential to grow into PR Manager or Client Success Manager. • High performers will eventually oversee Junior PR pods and manage multiple accounts directly. Disclaimer The duties and responsibilities listed in this job description are not all-inclusive. Zen Media reserves the right to add additional tasks or responsibilities and to change the scope of the job as necessitated by business demands.