Working Student Ticket Buyer Support (d/f/m)

Redefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure. With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges –helping organizers deliver exceptional experiences and drive real growth. Join us and build the future of live entertainment. As a Working Student in our Customer Success Team your responsibilities will include: acquiring a comprehensive understanding of the vivenu platform communicating with ticket buyers in a professional and friendly manner to effectively resolve inquiries, issues, and concerns to ensure outstanding customer service assisting customers with the smooth completion of ticket orders, from event selection to successful payment processing handling transaction requests, returns, refunds, and other finance-related concerns providing comprehensive and accurate information on events, seating categories, venues, and any special features proactively managing customer complaints and issues to ensure a high level of customer satisfaction resolving technical issues and assisting with digital ticket requests working closely with colleagues and other departments to ensure seamless customer service What you will need to succeed in this role: currently enrolled in Bachelor's or Master's degree program at a German university ideally experience in customer support, preferably in ticketing or event management ability to solve problems and resolve conflicts effectively customer-first mentality and willingness to constantly develop yourself further fluent negotiation skills in German and English technical understanding and ability to support customers using digital platform ability to work in a team and willingness to collaborate in a dynamic environment Additional Information Why join vivenu? Live Entertainment Tech Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions. Sustainable Growth We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision. Top-tier Team Collaborate with over 130 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time. Global DNA We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background. Fast Growing, in All Aspects Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth. Next-Gen Leaders & Insights Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future. vivenu Inclusion Statement At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally. Check out our mission statement and corporate values here .