[Work From Home] PART TIME Remote Call Center Customer Service
This role is a stepping stone to great career achievements. We need a PART TIME Remote Call Center Customer Service Rep! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary. Â Â This is a high call volume Part-Time "work from home" position with shifts ranging between the hours of 1pm - 6pm Eastern Time.
Training schedules are 8AM-12PM or 12:30PM - 4:30PM Eastern Time during the first 4 weeks of employment...
Training schedule and shifts will be discussed during the virtual interview.
JOB SUMMARY
An Alivi Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners in both English and Spanish, address inquiries about our transportation services. The CSR role requires excellent communication skills in both English and Spanish, empathy, patience, and attention to detail during data entry and while speaking with members.
DUTIES & RESPONSIBILITIES
 Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.
 Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
 Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
 Escalates transportation and customer service concerns to contact center leadership team.
REQUIREMENTS
 Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
 High School degree or equivalent.
 Must be able to sit for 4 hours or more a day wearing a headset.
 Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
 CSRÂs must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
 Excellent written, communication and data entry skills.
 Moderate experience in Microsoft Teams, Outlook, and Word.
 Must be able to adapt to high and a fast-paced call volume.
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
 401(k)
 401(k) matching
 Dental insurance
 Health insurance
 On-the-job training
 Paid time off
 Referral program
 Vision insurance
 Work from home
Shift:
 8 hour shift
Application Question(s):
 Are you willing to undergo a background check, in accordance with laws and regulations?
 Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Work Location: Remote Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
Training schedules are 8AM-12PM or 12:30PM - 4:30PM Eastern Time during the first 4 weeks of employment...
Training schedule and shifts will be discussed during the virtual interview.
JOB SUMMARY
An Alivi Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners in both English and Spanish, address inquiries about our transportation services. The CSR role requires excellent communication skills in both English and Spanish, empathy, patience, and attention to detail during data entry and while speaking with members.
DUTIES & RESPONSIBILITIES
 Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.
 Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
 Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
 Escalates transportation and customer service concerns to contact center leadership team.
REQUIREMENTS
 Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
 High School degree or equivalent.
 Must be able to sit for 4 hours or more a day wearing a headset.
 Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
 CSRÂs must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
 Excellent written, communication and data entry skills.
 Moderate experience in Microsoft Teams, Outlook, and Word.
 Must be able to adapt to high and a fast-paced call volume.
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
 401(k)
 401(k) matching
 Dental insurance
 Health insurance
 On-the-job training
 Paid time off
 Referral program
 Vision insurance
 Work from home
Shift:
 8 hour shift
Application Question(s):
 Are you willing to undergo a background check, in accordance with laws and regulations?
 Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Work Location: Remote Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now