[Work From Home] Customer Service - Utilities Account 100%
Job Highlights:Company: WorkwarpLocation: RemoteStart Date: Immediate openings availableCompensation: a competitive salaryPosition: Customer Service - Utilities Account 100% Remote/hybrid St. Louis, Missouri  Position Location: Remote/Hybrid 2350 Market St in St. Louis, Missouri
Faneuil is a Continuum Global Solutions LLC company based in Hampton, Virginia that provides outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities. Faneuil operates as a separate subsidiary under Continuum Global Solutions, LLC.
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, and willingness to help others? Can you BE ONE.HELP MANY in a way that... provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?
JOIN OUR TEAM TODAY!
We are hiring Customer Service Representatives who will deliver excellent customer service and create sustainable value for customers via phone, email, chat, and correspondence. Representatives will handle calls about billing and payments, service requests from customers that are looking to start up service moving into a new home, and stopping service as they move out. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer.
RESPONSIBILITIES:
 Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for
 Provide essential support in navigating the customer's inquiries and explaining it in simple terms to the customer
 Discover solutions using tools and resources to help meet the customer's needs
 Empathize and resolve concerns to simplify the customer's experience
 Navigate through multiple computer applications with speed & accuracy
HYBRID WORK AT HOME REQUIREMENTS
 High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
 Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
 Dedicated, Quiet, & Secured Workspace with No Distractions
 A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS:
 18+ Years & High School diploma or its equivalent
 Minimum of 1 year of customer service call center experience
 Self-driven and able to focus on the same task/objective for long periods of time
 Exceptional customer service, active listening, and verbal and written communication skills
 High computer proficiency & overall technical knowledge
 Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary
 Professional positive attitude & courteous telephone etiquette
 Customer focused personality and the motivation to achieve goals
 Must pass background check including credit review and assessments in training
BENEFITS & PERKS:
 Hybrid Work Onsite - 2350 Market St in St. Louis Missouri
 Pay is $16.50 per hour + performance-based incentives
 Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday
 Free secure and gated parking
 Access up to 50% of your pay immediately after your shift
 Health Insurance (Medical, Dental, Vision) & Other Benefits
 Pet Insurance
 Paid, Training
 Hybrid Work Environment
 Opportunity for Professional Development
About Continuum Global Solutions, LLC
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Continuum recruiting correspondence will always come from a talent acquisition representative with an official e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
Faneuil is a Continuum Global Solutions LLC company based in Hampton, Virginia that provides outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities. Faneuil operates as a separate subsidiary under Continuum Global Solutions, LLC.
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, and willingness to help others? Can you BE ONE.HELP MANY in a way that... provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?
JOIN OUR TEAM TODAY!
We are hiring Customer Service Representatives who will deliver excellent customer service and create sustainable value for customers via phone, email, chat, and correspondence. Representatives will handle calls about billing and payments, service requests from customers that are looking to start up service moving into a new home, and stopping service as they move out. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer.
RESPONSIBILITIES:
 Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for
 Provide essential support in navigating the customer's inquiries and explaining it in simple terms to the customer
 Discover solutions using tools and resources to help meet the customer's needs
 Empathize and resolve concerns to simplify the customer's experience
 Navigate through multiple computer applications with speed & accuracy
HYBRID WORK AT HOME REQUIREMENTS
 High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
 Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
 Dedicated, Quiet, & Secured Workspace with No Distractions
 A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS:
 18+ Years & High School diploma or its equivalent
 Minimum of 1 year of customer service call center experience
 Self-driven and able to focus on the same task/objective for long periods of time
 Exceptional customer service, active listening, and verbal and written communication skills
 High computer proficiency & overall technical knowledge
 Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary
 Professional positive attitude & courteous telephone etiquette
 Customer focused personality and the motivation to achieve goals
 Must pass background check including credit review and assessments in training
BENEFITS & PERKS:
 Hybrid Work Onsite - 2350 Market St in St. Louis Missouri
 Pay is $16.50 per hour + performance-based incentives
 Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday
 Free secure and gated parking
 Access up to 50% of your pay immediately after your shift
 Health Insurance (Medical, Dental, Vision) & Other Benefits
 Pet Insurance
 Paid, Training
 Hybrid Work Environment
 Opportunity for Professional Development
About Continuum Global Solutions, LLC
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Continuum recruiting correspondence will always come from a talent acquisition representative with an official e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now