Customer Relations Agent, Customer Service--Bilingual

First National Financial LP is one of Canada’s largest non-bank lenders, providing residential mortgages through the mortgage broker channel. They are seeking a Bilingual Customer Relations Agent responsible for managing client inquiries, ensuring timely processing of requests, and promoting online services while maintaining client privacy.ResponsibilitiesAnswer incoming calls on the customer service queue and make outbound calls when necessaryHandle between 50 to 65 calls a dayIdentify, solve and/or confirm inquiries and requests received by fax, mail and email or online accountProcess certain changes during client interactionsFollow-up with client to confirm resolution and customer satisfactionProvide assistance to the various residential administration departments when requiredPromote online servicesEnsure client privacy is protected at all timesListen to client inquiries and take the appropriate problem-solving stepsComplete special projects as assigned by the ManagerSkillsPost secondary education and/or equivalent work experienceBilingualism (French, English) required - interactions with English-speaking customers or partnersStrong verbal and written communication skills, in both English and FrenchFriendly, outgoing personalityExcellent telephone mannerDemonstrated flexibility to adapt to a constantly changing environmentAbility to resolve problems, strong attention to detail, critical thinkingDemonstrated team player, responsible, reliable and adaptableMortgage experience an assetCompetency in MS Office; capacity to learn new technologies/systemsBenefitsHighly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)Hybrid working environmentExtensive training programs to set our employees up for successModern office environment conducive to collaborationSupportive teamwork cultureOpportunities to give back to the communities and work through events focused on a variety of charitiesOngoing social events throughout the yearCompany OverviewFirst National Financial LP is one of Canada's largest non-bank lenders, originating and servicing both residential and commercial mortgages. It was founded in 1988, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.firstnational.ca.



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