[Work From Home] Amazon Connect Staff Engineer (Remote)
Seeking a new challenge? This is the perfect opportunity to grow as a Amazon Connect Staff Engineer! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary. Â Â Amazon Connect Staff Engineer
Ã⢠Duration: 3-month contract/ Right to hire
Ã⢠Contract hourly pay rate up to $90/hr
Ã⢠Location: 100% Remote
Ã⢠Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card.
Job Description
Ã⢠Our Client's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies.
Ã⢠You will help drive our insurance business transformation as we redefine experience for our customers.
Position Description
Ã⢠Our Staff Engineer is a mid-level member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability.
Ã⢠Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.
Ã⢠The ideal candidate has broad and deep technical... knowledge, typically ranging from front-end UIs through back-end systems and all points in between.
Job Responsibilities
Ã⢠The Staff Engineer provides technical architecture & leadership for a team within a domain or medium cross-functional projects, and mentors relatively junior engineers
Ã⢠Implement complex parts of a system or a product
Ã⢠Ship high-quality work following best practices, such as adequate testing, successful rollout, and consistent monitoring
Ã⢠Lead efforts that set the direction for the rest of the team
Ã⢠Propose short-term and long-term design solutions for pain points in the system or product with clear deliverables and action items
Ã⢠Defines metrics and solutions translating to increased service maturity
Ã⢠Demonstrates incident response and problem-determination leadership
Ã⢠Develop and obtain consensus on enterprise-wide guidelines and policies
Qualifications
Ã⢠Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
Ã⢠Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
Ã⢠Expert experience using multiple programming languages including Node.js, Python, C#
Ã⢠Experience implementing infrastructure as code using Terraform
Ã⢠Experience integrating with internal and external applications
Ã⢠Expert in one or more areas of software, data, systems design, development, deployment and operation
Ã⢠Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions
Ã⢠Expert in data ingestion and transformation
Ã⢠Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
Ã⢠Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
Ã⢠Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood.
Ã⢠Actively demonstrates these behaviors.
Ã⢠Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
Ã⢠Experience working in an Agile environment (Scrum, Kanban, SAFe)
Ã⢠AWS Certifications at the Associate, Professional, or Specialty Level
Experience
Ã⢠6+ years of experience in Contact Center technologies and Cloud Architecture
Ã⢠6+ years of professional software development experience
Ã⢠3+ years experience with architecture and design
Ã⢠3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
Ã⢠3+ years of experience using Terraform as Infrastructure as Code
Ã⢠4+ years of experience in open-source frameworks
Ã⢠1+ years of people management experience
Education
Ã⢠Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
Benefits:
Ã⢠Medical, Vision, and Dental Insurance Plans
Ã⢠401k Retirement Fund
#LI-GTT #gttjobs #LI-Remote 24-05266 Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
Ã⢠Duration: 3-month contract/ Right to hire
Ã⢠Contract hourly pay rate up to $90/hr
Ã⢠Location: 100% Remote
Ã⢠Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card.
Job Description
Ã⢠Our Client's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies.
Ã⢠You will help drive our insurance business transformation as we redefine experience for our customers.
Position Description
Ã⢠Our Staff Engineer is a mid-level member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability.
Ã⢠Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.
Ã⢠The ideal candidate has broad and deep technical... knowledge, typically ranging from front-end UIs through back-end systems and all points in between.
Job Responsibilities
Ã⢠The Staff Engineer provides technical architecture & leadership for a team within a domain or medium cross-functional projects, and mentors relatively junior engineers
Ã⢠Implement complex parts of a system or a product
Ã⢠Ship high-quality work following best practices, such as adequate testing, successful rollout, and consistent monitoring
Ã⢠Lead efforts that set the direction for the rest of the team
Ã⢠Propose short-term and long-term design solutions for pain points in the system or product with clear deliverables and action items
Ã⢠Defines metrics and solutions translating to increased service maturity
Ã⢠Demonstrates incident response and problem-determination leadership
Ã⢠Develop and obtain consensus on enterprise-wide guidelines and policies
Qualifications
Ã⢠Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
Ã⢠Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
Ã⢠Expert experience using multiple programming languages including Node.js, Python, C#
Ã⢠Experience implementing infrastructure as code using Terraform
Ã⢠Experience integrating with internal and external applications
Ã⢠Expert in one or more areas of software, data, systems design, development, deployment and operation
Ã⢠Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions
Ã⢠Expert in data ingestion and transformation
Ã⢠Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
Ã⢠Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
Ã⢠Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood.
Ã⢠Actively demonstrates these behaviors.
Ã⢠Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
Ã⢠Experience working in an Agile environment (Scrum, Kanban, SAFe)
Ã⢠AWS Certifications at the Associate, Professional, or Specialty Level
Experience
Ã⢠6+ years of experience in Contact Center technologies and Cloud Architecture
Ã⢠6+ years of professional software development experience
Ã⢠3+ years experience with architecture and design
Ã⢠3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
Ã⢠3+ years of experience using Terraform as Infrastructure as Code
Ã⢠4+ years of experience in open-source frameworks
Ã⢠1+ years of people management experience
Education
Ã⢠Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
Benefits:
Ã⢠Medical, Vision, and Dental Insurance Plans
Ã⢠401k Retirement Fund
#LI-GTT #gttjobs #LI-Remote 24-05266 Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now