Wireless IoT & Network Project Engineer

About the position The Wireless, IoT & Network Project Engineer is responsible for the design, deployment, monitoring, and continuous improvement of the company’s wireless network and IoT-connected systems across all properties. This role ensures reliable, secure, and high-performing guest and operational WiFi services, leveraging Aruba Central for centralized management. In addition, the engineer leads network and IoT projects end-to-end—owning scope, timelines, stakeholder communication, and vendor execution—ensuring technology rollouts are delivered on time, within budget, and to standard across a distributed portfolio. Responsibilities • Wireless Network & Aruba Central Administration • Administer and optimize company-wide wireless infrastructure using Aruba Central, including configuration templates, group policies, firmware lifecycle management, and alerting. • Monitor wireless performance, capacity, and coverage; proactively identify and resolve issues impacting guest and staff connectivity. • Execute RF planning, tuning, and site-level optimization to improve signal quality and reduce interference. • Maintain consistent WLAN standards across all properties, ensuring alignment with corporate configurations and security policies. • WiFi Service Management • Own end-to-end reliability and user experience of guest WiFi, including bandwidth allocation, captive portal behavior, segmentation, and service-level performance. • Partner with property teams to troubleshoot escalated guest WiFi issues quickly and professionally. • Deliver ongoing improvements that raise guest satisfaction and reduce ticket volume. • IoT Integrations & Network Enablement • Design and support network integration for IoT devices and systems (e.g., smart locks, cameras, sensors, HVAC/energy management, kiosks, signage, etc.). • Implement secure network segmentation and access controls for IoT, protecting core systems while enabling device functionality. • Collaborate with application, cyber, and operations teams to validate device interoperability, performance, and supportability before large-scale rollout. • Project Management & Delivery Leadership • Lead wireless, IoT, and telecom projects from initiation through closeout, including requirements gathering, scope definition, scheduling, risk tracking, and status reporting. • Build project plans, milestones, and rollout playbooks for multi-site deployments. • Coordinate cross-functional stakeholders to ensure smooth execution. • Manage change control, cutover planning, and post-deployment validation to ensure minimal disruption to operations and guests. • Produce clear executive-ready updates on progress, blockers, costs, and outcomes. • Vendor / MSP / Telecom Oversight • Act as the technical and project lead for vendor management, including MSPs, telecom carriers, and IoT solution partners. • Define project requirements, review proposals/SOWs, validate deliverables, and ensure vendors meet SLAs and timelines. • Coordinate telecom circuits, failover design, and carrier performance oversight to support stable connectivity across properties. • Maintain accurate vendor documentation, inventories, pricing, and escalation paths. • Documentation, Standards, and Continuous Improvement • Maintain network diagrams, configuration standards, SOPs, and property-specific wireless/IoT documentation. • Track recurring incidents and implement root-cause fixes to reduce downtime. • Recommend upgrades, tooling, and architecture improvements to support growth and modernization. Requirements • 5–10 years of progressive experience in wireless networking and enterprise network support, preferably in hospitality, multi-site retail, or similarly distributed environments. • Hands-on experience with Aruba Central managing enterprise wireless deployments. • Strong wireless networking background (WLAN design, RF fundamentals, roaming, interference mitigation, troubleshooting). • Experience supporting guest-facing/WiFi or other high-availability customer networks. • Proven success integrating and supporting IoT systems on enterprise networks (segmentation, device onboarding, secure access). • Experience with vendor management, including MSP management and telecom oversight. • Demonstrated project management experience leading multi-site technical deployments, coordinating stakeholders, and tracking scope/schedule/budget. • Excellent communication skills with the ability to translate technical issues for non-technical audiences. Nice-to-haves • Aruba certifications (ACMA/ACMP/ACSP or equivalent). • Familiarity with NAC / zero-trust segmentation and network security best practices. • Experience with captive portals, PMS integrations, or WiFi analytics platforms. • Formal PM exposure and tools. Apply tot his job

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