Wholesale Mortgage Processing Team Lead job at Spring EQ in Conshohocken, PA
Title: Wholesale Mortgage Processing Team Lead (Non-producing)
Location:
US-PA-Conshohocken
ID
2026-1924
Category
Operations TPO
Type
Full Time
Overview
Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.
At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to
Be kind and treat all people â teammates, customers, and vendors â with respect and consideration
Be adaptable and embrace change
Be accountable and take responsibility and deliver the effort to fully complete the task
Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
Be part of the solution and solve problems, find the answers, and collaborate
Work hard, have fun, and get things done
Spring EQ is seeking a fullâtime, experienced Wholesale Account Manager Team Lead to support our fastâgrowing Wholesale Mortgage Division. This role serves as a subject matter expert for the wholesale processing team and plays a critical part in ensuring loans move efficiently from submission to closing within the broker-driven channel.
The ideal candidate will provide dayâtoâday guidance to Wholesale Account Managers/Processors, support broker pipeline management, and act as an escalation point for system, loan-level, and process challenges. This individual will help drive operational excellence through coaching, problem-solving, and process optimization tailored to wholesale workflows.
Responsibilities
Serve as the primary support resource for the team of Wholesale Account Managers/Processors
Coach, mentor, and develop processors to ensure highâquality broker submissions and efficient loan movement
Monitor and evaluate processor performance, providing feedback and support as needed
Oversee and balance processor pipelines to maintain service level expectations with broker partners
Step in to assist with loan files during high-volume periods or when processors are unavailable
Partner crossâfunctionally with Wholesale Sales, Underwriting, and Closing teams to resolve escalations and support broker needs
Identify and communicate opportunities for process improvements within the wholesale workflow
Conduct spotâchecks of loan files to ensure clean submissions and compliance with wholesale standards
Maintain a small personal pipeline (5â10 loans) to stay current with systems, processes, and broker expectations
Perform additional responsibilities as needed to support the wholesale operations team
Qualifications
Minimum 5 years of experience in the mortgage industry, with at least 3 years of loan processing experience
Wholesale mortgage experience strongly preferred
Minimum 2 years of leadership or team lead experience is a plus
Strong working knowledge of mortgage compliance regulations and wholesale-specific loan flow
Experience processing Conventional loans
Selfâstarter mentality with the ability to navigate openâended challenges and support broker partners
Demonstrated ability to foster innovation and continuous improvement within fastâpaced, highâvolume environments
Ability to collaborate effectively with remote team members while also working independently
Strong sense of urgency and the ability to thrive in a deadline-driven wholesale setting
Commitment to personal excellence, integrity, and accountabilityâconsistent with Spring EQâs core values
Healthy work-life balance.
We are committed to supporting a healthy work-life balance and fostering an environment of productivity and collaboration. This position follows a hybrid schedule for team members working in our corporate offices, combining on-site presence with remote flexibility. Our hybrid model is designed to promote teamwork and engagement while also providing the adaptability professionals need to manage their responsibilities effectively.
Compensation
$70,000-$80,000 yearly plus incentive
Benefits
401k Company Match
Annual Charitable Matching Gift Program
Commuter Benefits
Company Holidays
Credit Union Membership
Dental Insurance
Dependent Care Plan
Disability Insurance
Employee Assistance Program
Life Insurance
Medical Insurance
Paid Time Off Plan
Vision Insurance
Weekly Non-Management Dinner Benefit
Candidates must have current, unrestricted authorization to work in the United States. The Company does not sponsor or support employmentâbased visas, extensions, renewals, or any immigrationârelated programs now or in the future.
Location:
US-PA-Conshohocken
ID
2026-1924
Category
Operations TPO
Type
Full Time
Overview
Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.
At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to
Be kind and treat all people â teammates, customers, and vendors â with respect and consideration
Be adaptable and embrace change
Be accountable and take responsibility and deliver the effort to fully complete the task
Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
Be part of the solution and solve problems, find the answers, and collaborate
Work hard, have fun, and get things done
Spring EQ is seeking a fullâtime, experienced Wholesale Account Manager Team Lead to support our fastâgrowing Wholesale Mortgage Division. This role serves as a subject matter expert for the wholesale processing team and plays a critical part in ensuring loans move efficiently from submission to closing within the broker-driven channel.
The ideal candidate will provide dayâtoâday guidance to Wholesale Account Managers/Processors, support broker pipeline management, and act as an escalation point for system, loan-level, and process challenges. This individual will help drive operational excellence through coaching, problem-solving, and process optimization tailored to wholesale workflows.
Responsibilities
Serve as the primary support resource for the team of Wholesale Account Managers/Processors
Coach, mentor, and develop processors to ensure highâquality broker submissions and efficient loan movement
Monitor and evaluate processor performance, providing feedback and support as needed
Oversee and balance processor pipelines to maintain service level expectations with broker partners
Step in to assist with loan files during high-volume periods or when processors are unavailable
Partner crossâfunctionally with Wholesale Sales, Underwriting, and Closing teams to resolve escalations and support broker needs
Identify and communicate opportunities for process improvements within the wholesale workflow
Conduct spotâchecks of loan files to ensure clean submissions and compliance with wholesale standards
Maintain a small personal pipeline (5â10 loans) to stay current with systems, processes, and broker expectations
Perform additional responsibilities as needed to support the wholesale operations team
Qualifications
Minimum 5 years of experience in the mortgage industry, with at least 3 years of loan processing experience
Wholesale mortgage experience strongly preferred
Minimum 2 years of leadership or team lead experience is a plus
Strong working knowledge of mortgage compliance regulations and wholesale-specific loan flow
Experience processing Conventional loans
Selfâstarter mentality with the ability to navigate openâended challenges and support broker partners
Demonstrated ability to foster innovation and continuous improvement within fastâpaced, highâvolume environments
Ability to collaborate effectively with remote team members while also working independently
Strong sense of urgency and the ability to thrive in a deadline-driven wholesale setting
Commitment to personal excellence, integrity, and accountabilityâconsistent with Spring EQâs core values
Healthy work-life balance.
We are committed to supporting a healthy work-life balance and fostering an environment of productivity and collaboration. This position follows a hybrid schedule for team members working in our corporate offices, combining on-site presence with remote flexibility. Our hybrid model is designed to promote teamwork and engagement while also providing the adaptability professionals need to manage their responsibilities effectively.
Compensation
$70,000-$80,000 yearly plus incentive
Benefits
401k Company Match
Annual Charitable Matching Gift Program
Commuter Benefits
Company Holidays
Credit Union Membership
Dental Insurance
Dependent Care Plan
Disability Insurance
Employee Assistance Program
Life Insurance
Medical Insurance
Paid Time Off Plan
Vision Insurance
Weekly Non-Management Dinner Benefit
Candidates must have current, unrestricted authorization to work in the United States. The Company does not sponsor or support employmentâbased visas, extensions, renewals, or any immigrationârelated programs now or in the future.