Virtual Care Associate (Bilingual-Spanish) - Remote Within Affiliate
About the position
Responsibilities
• Welcome all patients and register them for virtual healthcare visits via video.
• Ensure all patients receive unbiased patient support and assistance, assess patient questions and direct to appropriate resources.
• Perform computer data entry, including patient identity, demographics, insurance information, and patient consents in the virtual telehealth platform and electronic health record.
• Interview and screen patients, conduct patient history review, document in electronic medical record, prepare patients for visit with clinician.
• Maintain patient medical record.
• Collect, assess, and verify patient financial information, determine and confirm insurance coverage, and comply with all funding source requirements.
• Answer phones, direct calls, and reach out to patients as needed.
• Accurately inform patients of potential costs for services.
• Prepare charge tickets for clinical staff coding and charge post for virtual telehealth services, reviewing charges for accuracy.
• Provide front-line customer service for patients using the text-based asynchronous telehealth platform.
• Review and verify patient insurance information and process charge posting for relevant patients.
• Respond to patient inquiries and support requests.
• Identify patients who have conflicting encounters in Telehealth or traditional healthcare and adjust patient schedules and follow up plans as necessary.
• Conduct scheduled outbound phone calls to patients prior to their abortion appointment at a health center.
• Provide factual, unbiased information to patients seeking abortion, including the difference between medical and procedural abortion.
• Ensure that patients have been adequately prepared for their abortion appointment and answer patient questions.
• Participate in team approach to patient care working cooperatively with others to achieve productivity standards and exceptional customer service.
• Perform various Telehealth Department administrative functions.
Requirements
• 1-2 years customer service experience.
Benefits
• Medical, Dental & Vision Insurance with equity-based premium tiers
• Free virtual primary care for entire household
• Continued Education Reimbursement for RNs and other employees
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off starting at .05769 accrual rate per hour worked
• 8 hours volunteer paid time off annually
• 8 paid federal holidays & 2 paid floating holidays
• 403(b) retirement plan with employer match
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote
• Employee discounts for various services and products.
Apply Now
Apply Now
Responsibilities
• Welcome all patients and register them for virtual healthcare visits via video.
• Ensure all patients receive unbiased patient support and assistance, assess patient questions and direct to appropriate resources.
• Perform computer data entry, including patient identity, demographics, insurance information, and patient consents in the virtual telehealth platform and electronic health record.
• Interview and screen patients, conduct patient history review, document in electronic medical record, prepare patients for visit with clinician.
• Maintain patient medical record.
• Collect, assess, and verify patient financial information, determine and confirm insurance coverage, and comply with all funding source requirements.
• Answer phones, direct calls, and reach out to patients as needed.
• Accurately inform patients of potential costs for services.
• Prepare charge tickets for clinical staff coding and charge post for virtual telehealth services, reviewing charges for accuracy.
• Provide front-line customer service for patients using the text-based asynchronous telehealth platform.
• Review and verify patient insurance information and process charge posting for relevant patients.
• Respond to patient inquiries and support requests.
• Identify patients who have conflicting encounters in Telehealth or traditional healthcare and adjust patient schedules and follow up plans as necessary.
• Conduct scheduled outbound phone calls to patients prior to their abortion appointment at a health center.
• Provide factual, unbiased information to patients seeking abortion, including the difference between medical and procedural abortion.
• Ensure that patients have been adequately prepared for their abortion appointment and answer patient questions.
• Participate in team approach to patient care working cooperatively with others to achieve productivity standards and exceptional customer service.
• Perform various Telehealth Department administrative functions.
Requirements
• 1-2 years customer service experience.
Benefits
• Medical, Dental & Vision Insurance with equity-based premium tiers
• Free virtual primary care for entire household
• Continued Education Reimbursement for RNs and other employees
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off starting at .05769 accrual rate per hour worked
• 8 hours volunteer paid time off annually
• 8 paid federal holidays & 2 paid floating holidays
• 403(b) retirement plan with employer match
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote
• Employee discounts for various services and products.
Apply Now
Apply Now