Collections Representative I

Canon Financial Services, Inc. (CFS) is currently seeking a Collections Representative I to join their team. The role involves managing past-due accounts, providing customer service regarding collection issues, and building relationships with customers while ensuring timely resolution of delinquency. Responsibilities Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases Resolve customer delinquency to ensure resolution prior to 90 days Accountable for reducing delinquency for assigned accounts Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion Has skip tracing/account reconciliation knowledge Update core systems with case management while updating and maintaining both the contact and virtual account database Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers Successfully completes other projects as assigned by management Ability to manage customers with multiple schedules Skills High school diploma or equivalent is required Strong verbal and written communication skills Intermediate knowledge level of Microsoft Office products Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met Proven analytical problem solving skills and basic math skills required Ability to multitask and excel in a fast paced environment Strong ability to prioritize, with excellent time management skills 1 year of Collections/Customer Service experience Additional vocational training or coursework in a related field is a plus Successful utilization of systems: SalesForce, Unified Desktop, Leasewave Benefits Medical Dental Vision 401(k) Savings Plan Discretionary profit sharing Discretionary success sharing Educational assistance Recognition programs Vacation And much more Company Overview Canon Financial Services, Inc. It was founded in 1990, and is headquartered in Mount Laurel, New Jersey, USA, with a workforce of 201-500 employees. Its website is