Virtual Call Center Patient Advocate
Description:
Performs all duties in accordance with the VCC Standard Operating Procedures (SOPs)
Provide crisis intervention support for each client in an atmosphere of warmth and compassion through listening and helping skills.
Provide coverage and support for front desk administrators.
Assist with answering phone calls and web requests for the clinics.
Schedule clients in accordance with clinic guidelines.
Complete Athena Registration for new clients.
Assist with client portal check-in for clients.
Monitor The Source text chat.
Assist with client intake process as needed.
Provide spiritual support for clinics as needed.
Remain abreast of updates to The Sources referral system and share community resources with clients.
Provide accurate information about abortion, parenting, adoption, and foster care.
Maintain all client records as indicated in clinic policies and guidelines.
Work with and help train volunteers.
Maintain confidentiality of clients personal and financial information.
Requirements:
Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
Exhibit strong commitment and dedication to the sanctity of human life and sexual purity.
Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and policies of The Source.
Live in Houston or Austin, Texas.
Bachelors degree in a helping field; social work, counseling, psychology, or sociology, preferred.
Written and verbal proficiency in Spanish, required.
Experience with Microsoft Office computer applications.
Excellent organizational skills.
Self-motivated, dependable, and responsible.
Works well in a fast-paced environment.
Excellent verbal communication skills.
Commitment to compassion, cheerfulness, and professionalism.
Benefits:
Apply Now
Performs all duties in accordance with the VCC Standard Operating Procedures (SOPs)
Provide crisis intervention support for each client in an atmosphere of warmth and compassion through listening and helping skills.
Provide coverage and support for front desk administrators.
Assist with answering phone calls and web requests for the clinics.
Schedule clients in accordance with clinic guidelines.
Complete Athena Registration for new clients.
Assist with client portal check-in for clients.
Monitor The Source text chat.
Assist with client intake process as needed.
Provide spiritual support for clinics as needed.
Remain abreast of updates to The Sources referral system and share community resources with clients.
Provide accurate information about abortion, parenting, adoption, and foster care.
Maintain all client records as indicated in clinic policies and guidelines.
Work with and help train volunteers.
Maintain confidentiality of clients personal and financial information.
Requirements:
Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
Exhibit strong commitment and dedication to the sanctity of human life and sexual purity.
Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and policies of The Source.
Live in Houston or Austin, Texas.
Bachelors degree in a helping field; social work, counseling, psychology, or sociology, preferred.
Written and verbal proficiency in Spanish, required.
Experience with Microsoft Office computer applications.
Excellent organizational skills.
Self-motivated, dependable, and responsible.
Works well in a fast-paced environment.
Excellent verbal communication skills.
Commitment to compassion, cheerfulness, and professionalism.
Benefits:
Apply Now