Virtual BDC Agent - SALES ( Fully Remote)

Virtual BDC Agent - SALES ( Fully Remote)

Position Overview:
The role of a Virtual BDC Agent, (Customer Engagement Specialist), is a vital member of the Virtual BDC department. Assigned team members are responsible for managing daily operations including inbound and outbound calls, text messages and emails.

Qualifications:
Prospective candidates must demonstrate prior experience in the following:
• Call Center Experience is REQUIRED
• Prior professional exposure to customer service, sales positions
• Articulate. strong communication skills
• Results driven, high-performance standards
• Ability to work remotely, understand technology requirements
• Required Schedule Availability ( All in Central Timezone)
• Must be available 9am - 6pm, 10am-7pm &/or 11am-8pm

Responsibilities & Tasks:
The following is a breakdown of tasks expected to be completed during one’s time in this position.
• Consistent oversight of all assigned leads
• Schedule 10+ quality appointments per day
• Accurate data reporting, performacec tracking
• Professional presentation to assigned partners
• Mastery of all Owner Connect scripts, word tracks & process

Compensation:
Potential candidates are eligible for the following compensation opportunities:
• Hourly pay rate, overtime opportunities
• Bonus program based on assignment
• Paid time off & holiday time
• Healthcare program

Owner Connect
A Division of Twelve21 LLC

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:
• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):
• Please list your knowledge level from 0-5 (0 being none and 5 being expert) for each of the following programs:
• CDK
• VIN Solutions
• E Leads
• Dealer Socket
• Reynolds & Reynolds
• Xtime

Experience:
• Automotive BDC: 1 year (Required)

Work Location: Remote

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