Vice President, Sales Operations

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Job Description: The VP of Sales Operations will lead several functions of the Global Legal Solutions sales team including sales KPI reporting, salesforce.com, sales quota setting, commission design and overall implementation of new sales enablement processes. The VP of Sales Operations will report to the Legal Solutions Senior Vice President of Sales. Primary Roles and Responsibilities: Align planning, forecasting and budgeting efforts with company and segment objectives Develop and improve sales reporting and metrics Drive improved ROI with inside sales Counsel sales leadership in sales organization structure and resource optimization Works with sales leadership to allocate quotas and balance territories Oversee planning and management for roles, responsibilities, territory strategy, coverage and rules of engagement within the sales organization Help identify solutions and/or technologies that drive sales efficiency and/or revenue growth Research, define and launch programs Measure program success and outcomes Aligns with sales enablement and Marketing to develop goals and objectives for sales effectiveness Work closely with sales management to inspect sales process quality, identify and prioritize opportunities for improvement; assist with understanding process bottlenecks and inconsistencies and facilitate continuous process improvement Works closely with the solution architect leader to ensure quality RFP responses and that the team can support sales presentations to ensure we win Drives adoption and usage of SalesForce.com Works with human resources and sales finance to develop and manage the sales compensation plan across all stakeholders Advocates for the sales function and sales leadership with executive management Required Qualifications & Characteristics A minimum of seven (10) years sales, sales support or sales operations experience. A minimum of five (5) years leading a sales support function Must be able to manage of department of 10+ A Bachelor’s (BA) degree. Masters of Business Administration (MBA) or similar advanced degrees a plus; Proven managerial, leadership and staff development skills to motivate sales support team members and provide professional growth allowing them to assume additional responsibilities. Oral and written communication skills which provide a strong and confident executive presence. Expert negotiation and communication skills, both written and verbal Your specific salary will be determined based on several factors: Location-based market rate for the role Your abilities in relation to the job specification Performance during screening and interview Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits. It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.