Venue IT Support Representative
Job title: Venue IT Support Representative in Bristow, VA at Live Nation Entertainment
Company: Live Nation Entertainment
Job description: Job Summary:Responsibilities:As a Venue IT Support Representative, the successful candidate will
Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
Be the onsite contact and provide guided access for visiting IT service or support providers
Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on âday of show.â
Provide proactive âday of showâ IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
Requirements:¡ Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred¡ Strong communication skills (oral and written) paired with a professional communication style¡ Self-motivated, capable of independent reasoning and troubleshooting¡ Highly organized and strong attention to detail¡ Must be a reliable and dependable team player with ability to work independently and under little supervision¡ Must be able to adapt to a constantly changing and at times stressful work environment¡ Must possess a valid driverâs license, access to a reliable vehicle, and a clean driving record¡ This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.
Expected salary:
Location: Bristow, VA
Apply for the job now!
Apply Now
Company: Live Nation Entertainment
Job description: Job Summary:Responsibilities:As a Venue IT Support Representative, the successful candidate will
Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
Be the onsite contact and provide guided access for visiting IT service or support providers
Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on âday of show.â
Provide proactive âday of showâ IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
Requirements:¡ Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred¡ Strong communication skills (oral and written) paired with a professional communication style¡ Self-motivated, capable of independent reasoning and troubleshooting¡ Highly organized and strong attention to detail¡ Must be a reliable and dependable team player with ability to work independently and under little supervision¡ Must be able to adapt to a constantly changing and at times stressful work environment¡ Must possess a valid driverâs license, access to a reliable vehicle, and a clean driving record¡ This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.
Expected salary:
Location: Bristow, VA
Apply for the job now!
Apply Now