Vehicle Resolutions - Repo Operations Unit Manager - W@H
About the position
Responsibilities
• Accountable for achieving business goals for a team of up to 10-15 associates within the unit.
• Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness, and efficiency metrics.
• Prepare and deliver monthly performance reviews for direct reports.
• Manage business level metrics (pen rates, occupancy) to high efficiency standards.
• Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
• Motivate and develop associates and help them achieve their career aspirations.
• Execute flawless management of projects assigned to the unit.
• Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
• Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team associates.
Requirements
• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in People Management.
Nice-to-haves
• Bachelor's Degree or military experience.
• At least 5 years experience in People Management.
• At least 2 years experience in Process Management.
• At least 2 years of Auto Finance experience.
• At least 2 years of Repossession or Skip Tracing experience.
Benefits
• Comprehensive health benefits including medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
• Flexible work arrangements with a focus on work-life balance.
Apply Now
Apply Now
Responsibilities
• Accountable for achieving business goals for a team of up to 10-15 associates within the unit.
• Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness, and efficiency metrics.
• Prepare and deliver monthly performance reviews for direct reports.
• Manage business level metrics (pen rates, occupancy) to high efficiency standards.
• Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
• Motivate and develop associates and help them achieve their career aspirations.
• Execute flawless management of projects assigned to the unit.
• Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
• Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team associates.
Requirements
• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in People Management.
Nice-to-haves
• Bachelor's Degree or military experience.
• At least 5 years experience in People Management.
• At least 2 years experience in Process Management.
• At least 2 years of Auto Finance experience.
• At least 2 years of Repossession or Skip Tracing experience.
Benefits
• Comprehensive health benefits including medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
• Flexible work arrangements with a focus on work-life balance.
Apply Now
Apply Now