UX Strategist -Remote
UX Strategist - Job Description
Remote
Role Summary:
The UX Strategist defines and drives the user experience strategy for migrating a legacy ServiceNow portal to Employee Center. This role focuses on research, information architecture, and aligning business goals with user needs to create a roadmap for a modern, intuitive experience.
Primary Objectives
ā¢ Establish a clear UX vision and roadmap aligned with business goals and ServiceNow best practices.
ā¢ Ensure navigation and content structure supports intuitive employee experiences.
ā¢ Provide actionable insights from research to guide design and development.
ā¢ Facilitate stakeholder alignment and prioritize features for phased delivery.
ā¢ Define measurable success criteria for adoption and usability.
Key Responsibilities
ā¢ Conduct stakeholder interviews, user research, and analyze current portal usage.
ā¢ Develop personas, journey maps, and service blueprints.
ā¢ Define information architecture, taxonomy, and navigation for Employee Center.
ā¢ Facilitate workshops (design thinking, prioritization, IA validation).
ā¢ Create UX roadmap with phases, dependencies, and measurable outcomes.
ā¢ Establish success metrics and adoption KPIs.
ā¢ Collaborate with UX/UI Lead, UI Designer, and Business Analyst to ensure alignment.
Required Skills & Experience
ā¢ 6-10 years in UX strategy, service design, or enterprise UX.
ā¢ Strong research and synthesis skills (qualitative and quantitative).
ā¢ Experience with information architecture and navigation design.
ā¢ Familiarity with ServiceNow or similar enterprise workflow systems.
ā¢ Excellent communication and facilitation skills for workshops and stakeholder engagement.
Tools
ā¢ Miro or FigJam for workshops and mapping.
ā¢ Figma for concepting.
ā¢ Analytics tools (Google Analytics, ServiceNow search analytics).
ā¢ Jira/Confluence for documentation and backlog alignment.
Nice to Have
ā¢ Experience with ServiceNow Employee Center and topic taxonomy.
ā¢ Knowledge of HRSD or ITSM service structures.
ā¢ Exposure to content governance and adoption frameworks.
Education
ā¢ Bachelor's degree in Human-Computer Interaction (HCI), Information Science, Psychology, or related field. Equivalent experience considered
Apply Now
Apply Now
Remote
Role Summary:
The UX Strategist defines and drives the user experience strategy for migrating a legacy ServiceNow portal to Employee Center. This role focuses on research, information architecture, and aligning business goals with user needs to create a roadmap for a modern, intuitive experience.
Primary Objectives
ā¢ Establish a clear UX vision and roadmap aligned with business goals and ServiceNow best practices.
ā¢ Ensure navigation and content structure supports intuitive employee experiences.
ā¢ Provide actionable insights from research to guide design and development.
ā¢ Facilitate stakeholder alignment and prioritize features for phased delivery.
ā¢ Define measurable success criteria for adoption and usability.
Key Responsibilities
ā¢ Conduct stakeholder interviews, user research, and analyze current portal usage.
ā¢ Develop personas, journey maps, and service blueprints.
ā¢ Define information architecture, taxonomy, and navigation for Employee Center.
ā¢ Facilitate workshops (design thinking, prioritization, IA validation).
ā¢ Create UX roadmap with phases, dependencies, and measurable outcomes.
ā¢ Establish success metrics and adoption KPIs.
ā¢ Collaborate with UX/UI Lead, UI Designer, and Business Analyst to ensure alignment.
Required Skills & Experience
ā¢ 6-10 years in UX strategy, service design, or enterprise UX.
ā¢ Strong research and synthesis skills (qualitative and quantitative).
ā¢ Experience with information architecture and navigation design.
ā¢ Familiarity with ServiceNow or similar enterprise workflow systems.
ā¢ Excellent communication and facilitation skills for workshops and stakeholder engagement.
Tools
ā¢ Miro or FigJam for workshops and mapping.
ā¢ Figma for concepting.
ā¢ Analytics tools (Google Analytics, ServiceNow search analytics).
ā¢ Jira/Confluence for documentation and backlog alignment.
Nice to Have
ā¢ Experience with ServiceNow Employee Center and topic taxonomy.
ā¢ Knowledge of HRSD or ITSM service structures.
ā¢ Exposure to content governance and adoption frameworks.
Education
ā¢ Bachelor's degree in Human-Computer Interaction (HCI), Information Science, Psychology, or related field. Equivalent experience considered
Apply Now
Apply Now