US Graduate Programme - Customer Success
Fospha is a high-growth, data-led business focused on building powerful measurement solutions for online retail. They are seeking a Customer Success Coordinator to provide exceptional customer experience, manage onboarding, and support clients in maximizing their marketing performance. Responsibilities Support and learn from Customer Success team on matters specific to Fospha customers Own and project manage customer onboarding, ensuring quality for our customers Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and on-going support Forecast and track key account metrics, identify and help realise upsell opportunities: grow opportunities within customer base and collaborate with our sales team to ensure growth attainment, and realise upsell opportunities Track customer health scores, creating mitigation plans for at risk customers to ensure renewal Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals Build and manage key customer stakeholder relationships Continually strive to provide the best customer service possible and exceed expectations In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub! Skills Curious, proactive individuals who are keen to learn and grow Excellent verbal and written communication skills Strong relationship-building ability, both internally and externally Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel! Organised and able to manage multiple priorities simultaneously Passionate about customer success and solving problems for customers Interest in emerging technologies and excited by the potential and opportunity AI brings Benefits 25 days PTO including 11 federal public holidays Your birthday off! Daily office snacks and treats! 401k Company Overview Full-Funnel Measurement for Online Retailers It was founded in 2014, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is