Customer Support Associate at CVS – Employee Assistance Program
CVS Health is seeking a Customer Support Associate to join our Employee Assistance Program (EAP) team. This remote role provides crucial front-line support to individuals accessing CVS’s wellness and behavioral health services. As the first point of contact, you will assist employees and family members in navigating care options, scheduling appointments, and offering program guidance with compassion and professionalism. This opportunity is ideal for individuals with a passion for helping others and strong communication skills. CVS offers competitive pay, full benefits, and career advancement opportunities in a supportive virtual work environment. Job Overview: - Job Title: Customer Support Associate – Employee Assistance Program - Company: CVS Health - Location: Remote (U.S. only) - Employment Type: Full-Time - Salary: $17 – $23 per hour Key Responsibilities: - Respond to incoming calls and chats from employees seeking EAP support - Provide program information and assist with appointment scheduling - Ensure all communication follows HIPAA and confidentiality standards - Accurately document interactions in the system - Escalate urgent concerns to licensed professionals as needed - Support team collaboration with counselors and clinical support staff - Maintain a calm, empathetic, and solutions-oriented approach in all interactions Qualifications: - High school diploma or GED required (Associate’s degree a plus) - 1+ years of customer service or healthcare experience preferred - Strong verbal and written communication skills - Comfortable managing sensitive topics with discretion and empathy - Proficient with digital tools, CRMs, and call center platforms - Ability to work independently in a remote setup - Stable internet and private workspace required How to Apply: Submit your updated resume online to begin the interview process. CVS Health provides paid training, a strong support system, and meaningful work that directly impacts people’s well-being. Apply tot his job