Urgently Hiring: REMOTE: Technical Support Representative
Your next career move could be with workwarp as a REMOTE: Technical Support Representative! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary. Â Â Job Description
The Technical Support Representative is part of a supportive, service-oriented team that...
 Promotes quality customer experience, honest and committed customer care in a call center environment.
 Engages in real-time troubleshooting with customers to resolve technical issues in a call center environment.
 Educates residential AireBeam customers about the installation and use of products in a call center environment.
 Captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience in a call center environment.
Primary Responsibilities:
 Work in call center environment answering support ticket, chat, text, and inbound calls concerning inquiries about our services.
 Discover the root cause of customer problems and identify the action required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments.
 Engage in real-time troubleshooting while the customer is on the phone or through chat and set appropriate follow up if necessary.
 Provide total customer service by answering basic questions about services offered with the ability to also handle sales calls.
 Provide customer support by asking questions and listening to customers to understand their needs, requests, or problem
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the AireBeam brand.
Minimum Requirements:
 High school graduate or GED or equivalent work experience.
 1 year work experience providing service directly to customers.
 1 year experience using a computer in a work or non-work setting.
 Eligibility to work in the United States.
 Keen aptitude for helping customers and a customer experience focus.
 1 to 2 years of work experience in a customer service role, not specific to just Call Center.
 Enthusiastic and personable, with the ability to adapt and thrive in constant change.
 Previous telecommunications experience.
 Strong computer skills and be able to navigate through multiple screens.
Work Location:
 Fully Remote
This Job Is:
 A job for which military experienced candidates are encouraged to apply
 Open to applicants who do not have a high school diploma/GED
 A ÂFair Chance job (you or the employer follow Fair Chance hiring practices when performing background checks)
 A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
 A good job for someone just entering the workforce or returning to the workforce with limited experience and education
 A job for which all ages, including older job seekers, are encouraged to apply
 Open to applicants who do not have a college diploma
 A job for which people with disabilities are encouraged to apply
Bilingual skills in English/Spanish (ability to read, write, and speak fluently) may lead to additional opportunities/incentives.
AireBeam offers competitive salaries, and an excellent benefit package.
Benefits
Paid Time Off:
· 2 weeks paid vacation per year
· 1 week paid sick leave
Company Paid Insurance
Health Insurance
Employee - 100% paid by Company  eligible after 90 days
Family  $400 per month paid by employee -rest by company
Dental Insurance
Employee  100% paid by Company
Family  25% paid by company, rest by employee
Vision Insurance
Employee and Family paid 100% by company
Life, AD&D and Short-Term Disability Insurance
Employee- 100% paid by company
Additional family insurance is available
401k with Company Match- Eligible after 1 year employment
Company Description
AireBeam provides broadband fiber and fixed wireless Internet service to more than 9,000 customers in Pinal County and surrounding areas.
On the commercial side, we work with builders and RV park owners to bring service to their residents, as well as powering businesses throughout the Sonoran Desert.
AireBeam is a subsidiary of Boston Omaha Corporation (NASDAQ: BOMN).
Join AireBeam, a growing leader in the Networking Community. A wonderful way to get your foot in the door to a promising career.
AireBeam is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.
AireBeam is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
An offer of employment for this role will be contingent upon the successful completion of a background check and drug testing.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
 401(k)
 Dental insurance
 Health insurance
 Paid time off
 Vision insurance
Schedule:
 8 hour shift
 Night shift
Application Question(s):
 Are you located within Arizona, Nevada, Texas, Utah or Colorado?
Experience:
 Windows: 1 year (Required)
 Customer Service: 1 year (Required)
Language:
 Spanish (Preferred)
Shift availability:
 Day Shift (Preferred)
 Night Shift (Preferred)
 Overnight Shift (Preferred)
Work Location: Remote Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now
The Technical Support Representative is part of a supportive, service-oriented team that...
 Promotes quality customer experience, honest and committed customer care in a call center environment.
 Engages in real-time troubleshooting with customers to resolve technical issues in a call center environment.
 Educates residential AireBeam customers about the installation and use of products in a call center environment.
 Captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience in a call center environment.
Primary Responsibilities:
 Work in call center environment answering support ticket, chat, text, and inbound calls concerning inquiries about our services.
 Discover the root cause of customer problems and identify the action required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments.
 Engage in real-time troubleshooting while the customer is on the phone or through chat and set appropriate follow up if necessary.
 Provide total customer service by answering basic questions about services offered with the ability to also handle sales calls.
 Provide customer support by asking questions and listening to customers to understand their needs, requests, or problem
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the AireBeam brand.
Minimum Requirements:
 High school graduate or GED or equivalent work experience.
 1 year work experience providing service directly to customers.
 1 year experience using a computer in a work or non-work setting.
 Eligibility to work in the United States.
 Keen aptitude for helping customers and a customer experience focus.
 1 to 2 years of work experience in a customer service role, not specific to just Call Center.
 Enthusiastic and personable, with the ability to adapt and thrive in constant change.
 Previous telecommunications experience.
 Strong computer skills and be able to navigate through multiple screens.
Work Location:
 Fully Remote
This Job Is:
 A job for which military experienced candidates are encouraged to apply
 Open to applicants who do not have a high school diploma/GED
 A ÂFair Chance job (you or the employer follow Fair Chance hiring practices when performing background checks)
 A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
 A good job for someone just entering the workforce or returning to the workforce with limited experience and education
 A job for which all ages, including older job seekers, are encouraged to apply
 Open to applicants who do not have a college diploma
 A job for which people with disabilities are encouraged to apply
Bilingual skills in English/Spanish (ability to read, write, and speak fluently) may lead to additional opportunities/incentives.
AireBeam offers competitive salaries, and an excellent benefit package.
Benefits
Paid Time Off:
· 2 weeks paid vacation per year
· 1 week paid sick leave
Company Paid Insurance
Health Insurance
Employee - 100% paid by Company  eligible after 90 days
Family  $400 per month paid by employee -rest by company
Dental Insurance
Employee  100% paid by Company
Family  25% paid by company, rest by employee
Vision Insurance
Employee and Family paid 100% by company
Life, AD&D and Short-Term Disability Insurance
Employee- 100% paid by company
Additional family insurance is available
401k with Company Match- Eligible after 1 year employment
Company Description
AireBeam provides broadband fiber and fixed wireless Internet service to more than 9,000 customers in Pinal County and surrounding areas.
On the commercial side, we work with builders and RV park owners to bring service to their residents, as well as powering businesses throughout the Sonoran Desert.
AireBeam is a subsidiary of Boston Omaha Corporation (NASDAQ: BOMN).
Join AireBeam, a growing leader in the Networking Community. A wonderful way to get your foot in the door to a promising career.
AireBeam is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.
AireBeam is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
An offer of employment for this role will be contingent upon the successful completion of a background check and drug testing.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
 401(k)
 Dental insurance
 Health insurance
 Paid time off
 Vision insurance
Schedule:
 8 hour shift
 Night shift
Application Question(s):
 Are you located within Arizona, Nevada, Texas, Utah or Colorado?
Experience:
 Windows: 1 year (Required)
 Customer Service: 1 year (Required)
Language:
 Spanish (Preferred)
Shift availability:
 Day Shift (Preferred)
 Night Shift (Preferred)
 Overnight Shift (Preferred)
Work Location: Remote Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now