Urgently Hiring: Experienced Case Manager - Health Coach for Structured Family Caregiving in Connecticut

Join the FreedomCare Team as a Case Manager - Health Coach and Make a Difference in the Lives of Others FreedomCare is a pioneering healthcare company revolutionizing the way home care is delivered, bringing dignity and support to patients and caregivers alike. We're the largest consumer-directed home care agency in NY State, expanding our operations to other states and innovating with technology. Our values - Here For You, Own It, Do the Right Thing, and Be Positive - drive the exceptional care we provide. We're seeking a compassionate and skilled Case Manager - Health Coach to join our team in Connecticut, serving as the face of FreedomCare in the communities we serve. About FreedomCare and Our Culture Started in 2016, FreedomCare is committed to innovating and revolutionizing the way home care is delivered. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You : An attitude of service, empathy, and availability Own It : Drive and ownership Do the Right Thing : High integrity Be Positive : Great attitude and a can-do positive approach to challenges We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Department & Position Overview The Structured Family Caregiving program is a unique caregiving arrangement where a patient lives with a principal caregiver who provides daily support based on the patient's needs. As a Case Manager - Health Coach, you will work closely with waiver members, caregivers, and stakeholders to provide a seamless customer service experience, ensuring clients receive the necessary care. Key Responsibilities: Schedule and perform initial home assessments (virtual and in-person) to understand the needs of waiver members and caregivers. Serve as a field expert to support waiver member and caregiver onboarding, ensuring a smooth and informative experience. Conduct required "home inspections" to ensure the safety and compliance of participants' homes and surroundings. Partner with the care team to monitor daily notes submitted by caregivers, identifying potential training or support needs. Maintain regular contact with caregivers and waiver members, providing guidance and support as needed. Collaborate with the care team to transition newly onboarded waiver members to the ongoing program phase. Communicate any concerns regarding waiver members' or caregivers' health, safety, or unmet needs to staff RN. Track all activities through entries into CRM (Salesforce). Function effectively in a fast-paced startup environment, adapting to changing priorities and deadlines. Ideal Candidate We're looking for a candidate with: A bachelor's degree or equivalent work experience in a related field. Two+ years of experience working with frail or elderly disabled adults and caregivers. 2-3 years of experience in inside sales, call center, telephonic outreach, customer service, or a similar field. 1-3 years of experience in the medical field, case management, or home health. Strong verbal and written communication skills, with the ability to establish rapport and effectively communicate with waiver members and caregivers. Excellent problem-solving skills, with the ability to identify issues and escalate when necessary. Strong time management, critical thinking, and active listening skills. A high level of empathy and emotional intelligence. Proficiency in computer software navigation, with experience in Salesforce a plus. What We Offer At FreedomCare, we're committed to providing a best-in-class employee experience. Our benefits include: Competitive compensation, with a base pay range of $20.00-$24.00 per hour. Medical benefits, retirement plans, and wellness programs. Ongoing learning opportunities and career growth. Fun company events and a dynamic work environment. Why Work at FreedomCare? We're a company that values its employees and offers a range of benefits and opportunities for growth. Here are just a few reasons why you should consider joining our team: Make a positive impact on the lives of others. Be part of a dynamic and growing company. Enjoy a collaborative and supportive work environment. Develop your skills and advance your career. Receive competitive compensation and benefits. How to Apply If you're a motivated and compassionate professional looking to make a difference, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. Please submit your application through our website: We look forward to hearing from you and discussing this opportunity further. Apply for this job