Up to VP, GM KYC Client Outreach Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Team The Client Outreach team is part of the front-line unit responsible for supporting Global Markets clients on periodic refresh and ongoing remediations. We work in close collaboration with the client and GM Sales in order to bring our clients in line with enterprise policy, country standards and global AML regulations as it relates Client Due Diligence (CDD) thereby enhancing client experience and generating efficiencies. The team fosters client interactions by engaging client representatives to obtain KYC information in a timely manner. Team acts as a stop gap for dealing with queries, issues and any other challenges related to client and country specific requirements whilst carving out a solution that ensures regulatory deadlines are not breached and the client is not impacted negatively. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes and identify opportunities that enhance the client experience. The Role The successful candidate would be part of the team that would manage a population of clients due for remediations, domestic refreshes, re-engagements and other ad-hoc tasks coming through the pipeline. Role Responsibilities COS will be assigned a portfolio of clients and tasked with the responsibility of managing the end-to-end process independently whilst completing cases in a timely manner. Act as primary client liaison ensuring requirements issued to them are concise, unambiguous, adequate and are communicated timely in line with prescribed SLA. Conduct document collection, flawless review of client documentation, providing timely client feedback and ensuring overall document submission To Ops partners merits a “first time pass”. Establish own governance routine that ensures risks are identified early whilst following established escalation protocols to mitigate any inherent risks. Raise process issues, gather client’s constructive feedback, and identify areas where improvements could be made to ensure better client experience. Partner and co-ordinate with relevant stakeholders in sales, COO, business controls, KYC support function, Operations team etc. to ensure smooth internal processing which in turn guarantees a happy client experience. Invest time and effort towards familiarizing with the policies and procedures thereby becoming an SME and benefiting from efficiency of scale. Monitor and understand risks and the impact of non-compliance with KYC processes/timelines has on client and sales as it relates to restrictions, closures and other associated business expansion. Review client’s profile to establish relevant activity, relationship and ownership whilst collaborating with sales in making relevant decision as to keep the relationship active or close. Ensures all performance metrics are adhered to and any exceptions are resolved within the required timeframe. Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities. Ensures accuracy of data/status into the reporting tool is conducted real-time for management information and consumption. Support all other ad-hoc function that may be assigned by the team Manager. What we are looking for At the minimum, a bachelor’s degree in relevant field or equivalent End-to-end KYC experience Previous experience in a client facing role within the financial services or a related industry. ACAMS certification is preferred Self-starter and strong ability to work independently with minimal supervision. Passion for managing and maintaining key relationships with relevant stakeholders. Problem solving and decision making. Thinking analytically, using diverse research skills and applying past experiences to problem solving. Ability to Identify process improvements and a willingness to work as a team player. Strong organizational skills, ability to manage competing priorities without compromise on quality and great attention to detail. Proficiency in the use of Microsoft office products, particularly PowerPoint and Excel.

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