TurboTax Live CA Manager 1 (Canadian Expert Network)
Canada Remote
Ready for a new seasonal opportunity with the #1 tax software company in Canada?
If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help managing, leading and serving our TurboTax Live team. You will be providing leadership, growth/development and performance management to a team of front line TurboTax Live Experts, who provide tax services to customers completing their taxes with TurboTax.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortunes 100 Best Companies to Work for and Fortune Worlds Most Admired Software Companies.
Responsibilities
Deliver the highest quality service to TurboTax customers by hiring, onboarding, training, and the performance management of Tax Experts
Create a high performing team that provides world-class service that... is so good, our customers rave about it and become Raving Fans
Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
Foster a team environment of collaboration, accountability and continuous improvement
Effectively use data to evaluate, identify and coach performance
Identify potential growth in expert talent and develop that across the team
Lead the team through a fast paced, constantly changing environment
LEADERSHIP SKILLS
Drive quality customer engagements by monitoring your teams performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
Provide growth and collaboration opportunities through use of employee one-on-one sessions, team operations meetings and ongoing learning sessions
Continuously improve team performance by providing employee coaching and mentoring
Act as the conduit between the team and the business by condensing and disseminating large amounts of information
Timely review and completion of administrative tasks such as payroll and schedules
Handle customer escalations on an as-needed basis
Qualifications:
5 + years tax preparation experience
3+ years of experience managing and leading a remote customer facing team
Responsible for recruitment, hiring, performance management and coaching of Tax Experts
Extensive prior experience preparing individual returns for Canadian clients. Business and estate taxes a plus
Experience supporting TurboTax customers a definite asset
Understanding of how to manage a team and provide them with guidance in being successful
Willing to work hours outside normal schedule, as needed during our peak season from February to April 30
Possess strong business acumen
Able to effectively communicate to multiple skill levels and personalities
Working knowledge of software tools like - Salesforce, Slack, Tableau, IEP, is an asset
Comfortable working in a fast paced, dynamic changing environment
Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite
Highly technical and comfortable with Windows and mobile platforms
Bilingual proficiency (English and French + read, write, speak) considered a strong asset
Remote role, no travel
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $40.00 - 50.00 , BC $40.00 - 50.00 , Nova Scotia $40.00 - 50.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. Employment Type: Employee
Apply Now
Ready for a new seasonal opportunity with the #1 tax software company in Canada?
If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help managing, leading and serving our TurboTax Live team. You will be providing leadership, growth/development and performance management to a team of front line TurboTax Live Experts, who provide tax services to customers completing their taxes with TurboTax.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortunes 100 Best Companies to Work for and Fortune Worlds Most Admired Software Companies.
Responsibilities
Deliver the highest quality service to TurboTax customers by hiring, onboarding, training, and the performance management of Tax Experts
Create a high performing team that provides world-class service that... is so good, our customers rave about it and become Raving Fans
Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
Foster a team environment of collaboration, accountability and continuous improvement
Effectively use data to evaluate, identify and coach performance
Identify potential growth in expert talent and develop that across the team
Lead the team through a fast paced, constantly changing environment
LEADERSHIP SKILLS
Drive quality customer engagements by monitoring your teams performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
Provide growth and collaboration opportunities through use of employee one-on-one sessions, team operations meetings and ongoing learning sessions
Continuously improve team performance by providing employee coaching and mentoring
Act as the conduit between the team and the business by condensing and disseminating large amounts of information
Timely review and completion of administrative tasks such as payroll and schedules
Handle customer escalations on an as-needed basis
Qualifications:
5 + years tax preparation experience
3+ years of experience managing and leading a remote customer facing team
Responsible for recruitment, hiring, performance management and coaching of Tax Experts
Extensive prior experience preparing individual returns for Canadian clients. Business and estate taxes a plus
Experience supporting TurboTax customers a definite asset
Understanding of how to manage a team and provide them with guidance in being successful
Willing to work hours outside normal schedule, as needed during our peak season from February to April 30
Possess strong business acumen
Able to effectively communicate to multiple skill levels and personalities
Working knowledge of software tools like - Salesforce, Slack, Tableau, IEP, is an asset
Comfortable working in a fast paced, dynamic changing environment
Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite
Highly technical and comfortable with Windows and mobile platforms
Bilingual proficiency (English and French + read, write, speak) considered a strong asset
Remote role, no travel
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $40.00 - 50.00 , BC $40.00 - 50.00 , Nova Scotia $40.00 - 50.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. Employment Type: Employee
Apply Now