Trust & Safety Investigator I

Turo, the world’s largest car-sharing marketplace, is seeking a skilled Trust & Safety Investigator to help ensure the security and integrity of their community. In this role, you will investigate and resolve cases involving fraud, missing vehicles, and safety-related incidents while supporting members of the Turo community. Responsibilities Act as the Trust & Safety liaison for escalations from Customer Support, Claims, Leadership, and Law Enforcement Provide exceptional support to members of the Canadian Turo community Independently manage and prioritize an investigative caseload from intake through resolution, ensuring strong ownership and follow-through Conduct comprehensive investigations and apply appropriate strategies for each case type, including leading interviews with suspects and victims Develop a strong understanding of risk indicators through detailed reviews of user accounts and transactions to identify fraud and other high-risk activity Communicate case progress, emerging trends, and key insights to team members and leadership to support continuous improvement Build and maintain effective working relationships with law enforcement, external partners, and investigative counterparts Lead or contribute to special projects as assigned by management and collaborate on team initiatives Skills Ability to perform effectively in a fast-paced, evolving environment Strong communication, interpersonal, and investigative skills Proven ability to prioritize workloads while maintaining high responsiveness and availability Comfortable adapting quickly to new technologies and systems A collaborative team player with a positive attitude, high energy, integrity, strong work ethic, enthusiasm, and sense of humor Established relationships with Canadian law enforcement agencies are considered an asset Experience with Kustomer, CRM platforms, Google Workspace, and MS Office preferred (Mac experience is a plus) Benefits Competitive salary, equity, benefits, and perks for all full-time employees Employer-paid medical, dental, and vision insurance (Country specific) Retirement employer match Learning & Development stipend to invest in your professional development Turo host matching program Turo travel credit Cell phone and internet stipend Paid time off to relax and recharge Paid holidays, volunteer time off, and parental leave For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities Company Overview Turo is a peer-to-peer car-sharing marketplace where customers can book vehicles from a community of local hosts. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is