Trip Support Specialist III

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. Trip Support SpecialistLocation: Remote – TexasWorld Fuel is seeking a highly organized and service‑focused Trip Support Specialist to support day‑to‑day international trip operations. In this role, you will partner with new and existing customers to coordinate all aspects of trip support, deliver exceptional service, and represent World Fuel’s full suite of Trip Support products. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast‑paced, 24/7 aviation operations environment.Key ResponsibilitiesOperational SupportCoordinate daily trip operations including:Ground handling, permits, slots, flight following, hotel and transportation arrangementsCustoms support: CANPASS submissions, Border Overflight Exemptions, and other customs servicesBuild and maintain trip details in the Falcon systemPrepare and enter Trip Cost EstimatesAssist with fuel quotes and arrangements after business hoursEnsure quality assurance for all assigned tripsParticipate in the operations communications rotation, responding to:Phone callsEmailsFaxesSITA/AFTN messagesMaintain strong knowledge of all Trip Support products and effectively communicate them to customersCustomer Relationship ManagementServe as the primary point of contact and Account Executive for assigned Trip Support accountsBuild, strengthen, and maintain customer relationshipsDeliver timely, accurate communication and high‑quality serviceProvide expert-level trip operations support and consultationAdditional ResponsibilitiesProvide backup support for Flight Planners and/or Meteorologists (if qualified)Support additional operational services as neededMonitor communication after hours and weekends during storefront operationsCollaborate with colleagues to support shared goalsPerform other duties as assigned by the Sr. Director, Global OperationsWork hours based on operational needs, including nights, weekends, and holidays (24/7 environment)Required Knowledge & SkillsConfidence, diplomacy, and professionalism in customer interactionsStrong problem‑solving skills and ability to resolve sensitive issuesAbility to perform calmly and effectively under pressureStrong cross‑department collaboration and communication skillsAdvanced proficiency in Microsoft Office applicationsAbility to work independently with minimal supervisionWillingness to work across rotating shifts, including nights, weekends, and holidaysEducation & ExperienceBachelor’s degree highly preferred (or equivalent aviation experience)5–10 years of experience in the aviation industry preferredProven customer service and account management successHigh attention to detail and operational accuracyStrong understanding of aviation operational processes, systems, and trip support service#WFS#LI-JH1World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. World Fuel Services, Inc.