Triage Nurse, Fully Remote, SC
Job Type
Full-time
Description
Responsible for identifying the nature and urgency of the patient’s healthcare needs and determining appropriate disposition. Assess the patient’s needs, prioritizes the needs and makes a referral for the appropriate level of care. Performs a variety of duties in accordance with federal, state and local regulations along with established priorities and procedures of the practice.
Job Tasks
• Takes incoming telephone calls from patients and gives them medical advice according to predetermined protocols.
• Answers questions from patients on varying topics related to their healthcare.
• Determines urgency of seeing the patient based on brief assessment. Makes decisions about patients needing to be seen immediately, same day or next day.
• Instructs patients about medications and special diets as instructed by the medical provider.
• Processes patient’s requests for prescription refills that are received by phone and through the patient portal.
• Conducts pre-authorizations for medications when needed.
• Schedules patients who will be seen in the office only for shots.
• Provides back-up assistance for scanning, and requests for shot records.
• Meets position requirements and performs essential functions.
• Completes all mandatory training as required.
• Performs other duties as assigned.
Quality and Customer Satisfaction
• Demonstrates commitment to superior customer experiences with a service-oriented attitude.
• Collaborates with others to coordinate care, resolve concerns, and address the needs of patients, family members, providers and employees.
• Considers patient and employee safety. Takes initiative to identify and eliminate risks.
• Respects and considers patient rights to privacy and complies with all HIPAA guidelines for maintaining confidentiality.
Interpersonal Skills
• Communicates professionally and appropriately at all times.
• Builds strong working relationships with co-workers and other staff while recognizing individual talents and perspectives.
• Identifies, analyzes and solves problems.
Accountability and Productivity
• Accepts responsibility for decisions and actions.
• Utilizes appropriate resources to effectively and successfully execute responsibilities.
• Adheres to regulatory and company policies and procedures.
Requirements
Qualifications
• Must be a licensed nurse
• Experience in a pediatric medical practice preferred.
• Working knowledge of computer applications; prior experience with electronic medical records preferred.
• Ability to speak, read and write effectively.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.
• Listening skills that provide ability to not only hear what the patient is saying but to interpret subtle indications as tone of voice, hesitations or incomplete responses.
• Ability to make sound clinical decisions developed through a minimum of 1 year of experience as a nurse in a pediatric setting.
Machines & Equipment Used
• General office equipment such as telephone, copy machine, fax machine, scanner, and computer.
Working Conditions
• May at times work under stressful situations.
Physical Requirements
• Good visual acuity and ability to verbally communicate.
Direct Reports
• None
Apply Now
Apply Now
Full-time
Description
Responsible for identifying the nature and urgency of the patient’s healthcare needs and determining appropriate disposition. Assess the patient’s needs, prioritizes the needs and makes a referral for the appropriate level of care. Performs a variety of duties in accordance with federal, state and local regulations along with established priorities and procedures of the practice.
Job Tasks
• Takes incoming telephone calls from patients and gives them medical advice according to predetermined protocols.
• Answers questions from patients on varying topics related to their healthcare.
• Determines urgency of seeing the patient based on brief assessment. Makes decisions about patients needing to be seen immediately, same day or next day.
• Instructs patients about medications and special diets as instructed by the medical provider.
• Processes patient’s requests for prescription refills that are received by phone and through the patient portal.
• Conducts pre-authorizations for medications when needed.
• Schedules patients who will be seen in the office only for shots.
• Provides back-up assistance for scanning, and requests for shot records.
• Meets position requirements and performs essential functions.
• Completes all mandatory training as required.
• Performs other duties as assigned.
Quality and Customer Satisfaction
• Demonstrates commitment to superior customer experiences with a service-oriented attitude.
• Collaborates with others to coordinate care, resolve concerns, and address the needs of patients, family members, providers and employees.
• Considers patient and employee safety. Takes initiative to identify and eliminate risks.
• Respects and considers patient rights to privacy and complies with all HIPAA guidelines for maintaining confidentiality.
Interpersonal Skills
• Communicates professionally and appropriately at all times.
• Builds strong working relationships with co-workers and other staff while recognizing individual talents and perspectives.
• Identifies, analyzes and solves problems.
Accountability and Productivity
• Accepts responsibility for decisions and actions.
• Utilizes appropriate resources to effectively and successfully execute responsibilities.
• Adheres to regulatory and company policies and procedures.
Requirements
Qualifications
• Must be a licensed nurse
• Experience in a pediatric medical practice preferred.
• Working knowledge of computer applications; prior experience with electronic medical records preferred.
• Ability to speak, read and write effectively.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.
• Listening skills that provide ability to not only hear what the patient is saying but to interpret subtle indications as tone of voice, hesitations or incomplete responses.
• Ability to make sound clinical decisions developed through a minimum of 1 year of experience as a nurse in a pediatric setting.
Machines & Equipment Used
• General office equipment such as telephone, copy machine, fax machine, scanner, and computer.
Working Conditions
• May at times work under stressful situations.
Physical Requirements
• Good visual acuity and ability to verbally communicate.
Direct Reports
• None
Apply Now
Apply Now