Travel Planning Specialist: Custom & Group Tours

Our client, a fast-growing travel and tourism startup, is hiring a Travel Planning Specialist for Custom & Group Tours to work with our clients to create unique, tailor-made itineraries and custom quotes. We are looking for candidates who are passionate about travel, like to problem-solve, and genuinely enjoy researching and finding solutions for clients.Our client connects people with the best tours and activities around the world, while providing industry-leading service and support. As a member of our Custom and Groups team, you will be responsible for designing, quoting, selling, and executing excursions for our travel advisors all around the world. Responsibilites Communicating through emails and phones using our internal ticket system.Impressing clients with your promptness, professionalism, and friendly interactions.Interacting with tour operators from all over the world on a daily basis (in English).Create custom and group proposals in accordance with group leader specifications.Handling conversations ranging from basic questions about tours and destinations, to troubleshooting client issues in real-time.Proactively bringing ideas forward for improving the overall customer experience for our clients.Request, build and maintain tour content and logistics for Group Shore ExcursionsCoordinate group tour capacities and operational details (i.e., name, duration, availability, ship calendared) with tour operatorsContact operators, update database and advise all parties of changes due to itinerary revisions.Assist travel advisors and group leaders with questions or concernsMonitor tour penalty schedules, tour operator agreement tracking and cost confirmations.Monitor guest reviews on the all-group tours and provide feedback to vendors and Travel Partners The Ideal Candidate Proficient in Microsoft Word, Excel, power point.Excellent written and verbal communication skillsAbility to multi-task, prioritize and problem solve in a fast past environment.Ability to manage changing priorities and meet deadlinesStrong interpersonal and customer service skills.Strong analytical capabilities with a high level of attention to detailWorks well independently and as part of a teamIs fluent in written and spoken English (Other languages desirable) Additional Information Benefits Include:· Company Healthcare plan· 401K· Enrollment in company phantom equity plan· Paid PTO· Employee discounts on thousands of tours and activitiesThis position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.

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