Trainer, Loan Operations
Overview
Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.
At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to
Be kind and treat all people - teammates, customers, and vendors - with respect and consideration
Be adaptable and embrace change
Be accountable and take responsibility and deliver the effort to fully complete the task
Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
Be part of the solution and solve problems, find the answers, and collaborate
Work hard, have fun, and get things done
The Loan Operations Trainer promotes learning about operations roles in the home lending industry for Spring EQ's. This position is a member of the Training organization.
Responsibilities
Effectively curate and facilitate training programs, seminars, and workshops.
Subject matter expert on lending industry and operations areas.
Maintain learning performance feedback.
Manage virtual and in-person learning opportunities.
Stays up to date on learning management tools.
Demonstrate proficiency as a learning experience professional and coach.
Provide frequent and transparent feedback to the team when observing, participating, facilitating classes as needed.
Consistent exercise of independent judgment and discretion in matters related to training team members.
Model professional business characteristics setting best practice standards for learners.
Qualifications
Bachelor's degree in business preferred or equivalent experienced considered
Minimum 5 years of experience in Mortgage Operations ideal but not required
Proven understanding of the home lending industry including first and second lien mortgage and home equity products; licensing and compliance guidelines; focus on customer service and quality control; and operations techniques in a customer-centric environment.
Previous experience as an operations trainer preferred.
Fundamental knowledge of adult learning.
Strong project management skills to set and manage priorities, resources, goals and initiatives.
Excellent communication skills required.
Proven ability to establish working relationships at all levels of the team both internally and externally.
Strong presentation skills, in person and virtual
Ability to work self-directed as well as in a collaborative manner on key issues in a fast-paced environment.
This is an onsite role and requires willingness to travel between two (2) locations; Conshohocken, PA and Mount Laurel, NJ
Benefits
401k Company Match
Commuter Benefits
Company Holidays
Credit Union Membership
Dental Insurance
Dependent Care Plan
Disability Insurance
Employee Assistance Program
Life Insurance
Medical Insurance
Paid Time Off Plan
Vision Insurance
Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Employment Type: FULL_TIME
Apply Now
Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.
At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to
Be kind and treat all people - teammates, customers, and vendors - with respect and consideration
Be adaptable and embrace change
Be accountable and take responsibility and deliver the effort to fully complete the task
Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
Be part of the solution and solve problems, find the answers, and collaborate
Work hard, have fun, and get things done
The Loan Operations Trainer promotes learning about operations roles in the home lending industry for Spring EQ's. This position is a member of the Training organization.
Responsibilities
Effectively curate and facilitate training programs, seminars, and workshops.
Subject matter expert on lending industry and operations areas.
Maintain learning performance feedback.
Manage virtual and in-person learning opportunities.
Stays up to date on learning management tools.
Demonstrate proficiency as a learning experience professional and coach.
Provide frequent and transparent feedback to the team when observing, participating, facilitating classes as needed.
Consistent exercise of independent judgment and discretion in matters related to training team members.
Model professional business characteristics setting best practice standards for learners.
Qualifications
Bachelor's degree in business preferred or equivalent experienced considered
Minimum 5 years of experience in Mortgage Operations ideal but not required
Proven understanding of the home lending industry including first and second lien mortgage and home equity products; licensing and compliance guidelines; focus on customer service and quality control; and operations techniques in a customer-centric environment.
Previous experience as an operations trainer preferred.
Fundamental knowledge of adult learning.
Strong project management skills to set and manage priorities, resources, goals and initiatives.
Excellent communication skills required.
Proven ability to establish working relationships at all levels of the team both internally and externally.
Strong presentation skills, in person and virtual
Ability to work self-directed as well as in a collaborative manner on key issues in a fast-paced environment.
This is an onsite role and requires willingness to travel between two (2) locations; Conshohocken, PA and Mount Laurel, NJ
Benefits
401k Company Match
Commuter Benefits
Company Holidays
Credit Union Membership
Dental Insurance
Dependent Care Plan
Disability Insurance
Employee Assistance Program
Life Insurance
Medical Insurance
Paid Time Off Plan
Vision Insurance
Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Employment Type: FULL_TIME
Apply Now