Tikit Solutions Architect

Description The Company We are a growing B2B SaaS company focused on enterprise service management and workflow solutions, and a Microsoft-focused partner building solutions that integrate closely within the Microsoft ecosystem. Our mission is to help organizations streamline internal operations, improve service delivery, and drive efficiency across IT and business teams. We are a small, high-performing team operating in a competitive market that requires strong execution, clear positioning, and a focus on measurable results. The RoleWe’re looking for a Solutions Architect to take ownership of product demos, technical discovery, and customer onboarding experiences for Tikit.You’ll work closely with customer success and product to:Run high-impact demosLead technical conversations with IT leadersGuide customers through setup and onboardingTranslate real-world ITSM challenges into Tikit solutionsWhat You’ll DoPre-Sales & DemosDeliver compelling, tailored demos of Tikit to prospectsRun discovery sessions to understand customer ITSM workflows and requirementsMap Tikit capabilities to customer environments (Microsoft-first organizations)Answer technical questions across Tikit and Microsoft integrationsTechnical ValidationLead proof-of-concepts (POCs) and trial environmentsSupport prospects through technical evaluations and security reviewsManage sales cycles from technical win ? closed dealOnboarding & SetupRun guided setup sessions for new customersEnsure successful initial deployment inside Microsoft environmentsHelp customers configure Tikit integrations (Azure, Entra, Intune, Power Automate, etc.)Internal CollaborationWork closely with product to provide feedback from the fieldHelp refine demo environments and messagingHelp with marketing support activities, deliver webinars, blogs and support messagingRequirements What We’re Looking ForCore Experience3–7+ years in a Solutions Architect / Solutions Engineer / Pre-Sales roleExperience demoing ITSM / Service Desk platforms (strong preference) Examples: ServiceNow, Freshservice, Zendesk, Jira Service Management, etc. Comfortable leading both business and technical conversationsTechnical SkillsStrong knowledge of the Microsoft ecosystem, especially: Entra Microsoft Teams Intune / device management (nice to have) Power BI Power Automate Understanding of API integrations and SaaS architectureNice to HaveExperience working with or selling into IT teamsFamiliarity with ITIL / service management conceptsBackground in system administration or IT support before moving to pre-salesWhat Makes Someone Successful in This RoleYou can translate technical features into real business valueYou’re comfortable owning the room in demos (and adjusting on the fly)You understand how IT teams actually operate—not just how software worksYou’re proactive and don’t need a script to run a great demo or setup sessionCompensation$100K - $140K, combination of base and OTETo Be Considered, Please Include: How you would run a 30-minute demo for a new ITSM prospect evaluating Tikit? Have you ever worked hands-on with a service desk platform—either presenting, implementing, or administering it? If yes, which ones, and how did you use them? What Microsoft technologies have you worked with, and how have you used them in a customer-facing or internal administration scenario?