Tier I Customer Experience Specialist

The Agora Companies is a leading research and education platform focusing on private market investing. They are seeking a Tier I Customer Experience Specialist to support subscribers by responding to inquiries, providing product information, and ensuring a positive experience with the brand. Responsibilities Respond to customer inquiries via phone and email in a professional and friendly manner Assist subscribers with account questions, order inquiries, and general product information Provide clear and accurate information about our publications, services, and account options Document customer interactions and maintain accurate records in the CRM system Escalate complex or unresolved issues to senior team members when appropriate Stay informed on product updates and company offerings to better assist customers Contribute to a positive customer experience by demonstrating strong communication and problem-solving skills Skills Strong verbal and written communication skills with a customer-focused mindset Organized, detail-oriented, and comfortable managing multiple tasks Ability to learn quickly and adapt in a fast-paced environment Positive attitude, willingness to learn, and strong team collaboration skills 1+ years of customer service, administrative, or support experience preferred Experience with customer support platforms or CRMs (e.g., Zendesk, Salesforce, Intercom) is a plus Interest in financial markets, publishing, or education platforms is helpful but not required Benefits Medical, vision, and dental insurance plans 401(k) plan with employer matching Generous vacation time and paid holidays Casual dress code Highly flexible environment Company Overview At The Agora Companies, we bring bold new ideas, unconventional viewpoints, perspectives and strategies to the global marketplace. It was founded in 2001, and is headquartered in Baltimore, Maryland, USA, with a workforce of 501-1000 employees. Its website is